Brian Johnson
Las Vegas,NV
Summary
Proven Manager with a track record of enhancing customer satisfaction and maximizing business success at multiple Gentlemen's Club here in Las Vegas. Expert in team leadership and operations management, adept at resolving conflicts and streamlining processes to boost productivity. Skilled in both verbal communication and complex problem-solving, consistently achieving targets to drive company growth.
Overview
21
21
years of professional experience
Work History
Manager
Sophia's Gentlemens Club
08.2016 - 06.2024
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
OG Gentlemen Club
09.2004 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Manager
Sapphire Gentlemen's Club
12.2003 - 01.2006
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
GED
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Cross-Functional Teamwork
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Work Planning and Prioritization
Timeline
Manager
Sophia's Gentlemens Club
08.2016 - 06.2024
Manager
OG Gentlemen Club
09.2004 - 08.2016
Manager
Sapphire Gentlemen's Club
12.2003 - 01.2006
GED
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