Brian Johnson
Richland Hills
Summary
Knowledgeable Data Analyst with solid background in operating, help des, electronic service technician and maintaining saw machinery. Demonstrated ability to ensure precision cuts, data entry and optimize production efficiency through careful equipment handling. Proven skills in machine calibration and adherence to safety protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Saw operator/assembly
Cornerstone/ Bloc Blinds
01.2025 - Current
- Saw Operator responsible for working with and operating a kanban machine to cut parts to assist in the manufacturing process of window shades
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Set controls to adjust speed, feed rate and blade tensions.
- Set up sawing machines to accurately cut materials to specified sizes and dimensions.
Machine operator associate
Randstad (Mother Parker)
02.2024 - 08.2024
- Packaged coffee
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated box making machine
- Complied with customer requirements by labeling and wrapping product pallets for out bound loads efficiently and accurately filled customer orders for receiving, stocking, and staging on pallets for shipment
- Set up and adjusted equipment and properly configured machines for daily operation.
Legal Aid Intake Specialist/ operation specialist
PrideStaff
02.2021 - 01.2024
- Worked at a non-profit organization that provided a wide variety of broad-based legal services to low-income and disadvantaged clients
- Referred calls to proper staff members and provided information and referrals to community resources and other direct service providers
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained a phone log, appointment and intake schedule and other logs as required
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Worked at a non-profit organization that provided a wide variety of broad-based legal services to low-income and disadvantaged clients
- Completed intake assessment forms and filed clients' charts.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Mechanical Assembly Technician
OxeFit, Inc.
10.2019 - 11.2020
- Built electromagnetic motors for exercise machines
- Made cable assemblies using crimping tools for wire gauges 28 to 18
- Performed stripping insulation from wires, crimping pins on wires, and assembling pins in connectors
- Ensured safety compliance by following established protocols and maintaining an organized work environment.
- Improved assembly efficiency by streamlining mechanical processes and optimizing workspace layout.
- Upheld company standards while working under pressure with tight deadlines, ensuring consistent product quality even during peak demand periods.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Worked with heavy machinery and various power tools when assembling parts.
- Strong analytical skills and attention to detail.
IT Technician/Help Desk
Tidel Engineering
10.2017 - 08.2019
- Required to assist with basic network connectivity issues, as well as the installation, configuration and troubleshooting of software applications
- Works with vendor support contacts to resolve technical problems with safes and software
- Test and install hardware and software updates and tidel safes
- Maintained safes and safe parts (bill acceptors, coin machine, tidel screen)
- Ability to manage verbal and/or written customer requests/inquiries efficiently
- Completed customer requests, and all service-related issues by resolving problems to minimize customer escalations
- Gather mechanical information to ensure that recommended repairs are justified
- Authorize claims in a fiscally responsible manner based on the mechanical diagnosis, referencing industry standard manuals/software for part pricing/labor times, and balancing customer expectations
- Has the ability to install and maintain computers and peripherals, including printers, scanners and portable devices
- Has knowledge of computer hardware and software applications
- Strong analytical skills and attention to detail.
Field Service Technician
South Eastern Networking
06.2013 - 08.2017
- Support and maintain POS system computers (servers, desktops, cash registers, laptops and tablets) along with related devices (POS printers, scanners and credit card readers)
- Support, train, set up and troubleshoot users' company-wide
- Reinforce and preserve all PBX telephone equipment and handsets, all scanning equipment, including handheld scanners and wireless access points
- Prepare various reports in addition to special projects
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Strong analytical skills and attention to detail.
- Familiarity with SQL, Excel, and data visualization tools.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Education
AAS - Electronic Service Technician (EST)
LINCOLN SCHOOL OF TECHNOLOGY
Marietta, GA11.2016
DIPLOMA - Academics
MACARTHUR HIGH SCHOOL
05.1996
Skills
- Call center
- Assembly
- Accounts receivable
- Typing
- Desktop Support
- Windows
- IT support
- Software Testing
- Underwriting
- Communication skills
- Operating systems
- Data collection
- Office experience
- Sales
- Software troubleshooting
- Microsoft Office
- Customer support
- POS
- Help Desk
- Remote access software
- Programmable logic controllers
- Customer service
- TCP
- Software Troubleshooting
- LAN
- Machine learning
- Research
- Organizational skills
- Active Directory
- Time management
- Analysis skills
- Troubleshooting
- TCP/IP
- Data entry
- Technical Support
- Help desk
- Hotel experience
- Computer skills
- Outbound calling
- Computer literacy
- Machinery setup
- Preventive machine maintenance
- Raw materials handling
- Equipment maintenance
- Numerical calculations
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Saw operator/assembly
Cornerstone/ Bloc Blinds
01.2025 - Current
Machine operator associate
Randstad (Mother Parker)
02.2024 - 08.2024
Legal Aid Intake Specialist/ operation specialist
PrideStaff
02.2021 - 01.2024
Mechanical Assembly Technician
OxeFit, Inc.
10.2019 - 11.2020
IT Technician/Help Desk
Tidel Engineering
10.2017 - 08.2019
Field Service Technician
South Eastern Networking
06.2013 - 08.2017
AAS - Electronic Service Technician (EST)
LINCOLN SCHOOL OF TECHNOLOGY
DIPLOMA - Academics
MACARTHUR HIGH SCHOOL
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