Brian Johnson
Alpine,UT
Summary
Over 10 years of experience in Health Insurance client support, specializing in navigating complex systems as an Account Manager. Proficient in software diagnostics and conflict resolution, ensuring client satisfaction and issue resolution. Demonstrates strong organizational skills and professional communication, contributing to effective teamwork and project success.
Overview
11
11
years of professional experience
Work History
Benefit Specialist
Engage PEO
Fort Lauderdale, FL
04.2023 - 07.2025
- Sustained a proactive service plan for clients within Health Insurance sector.
- Attained a 90% satisfaction rate for clients and employees through comprehensive product and service support.
- Streamlined management of escalated client issues by engaging directly with insurance carriers, reducing resolution time by 50%
- Troubleshoot urgent eligibility matters on a case-by-case basis while working with multiple carriers.
- Facilitated communication between employees and benefits vendors for seamless service.
Technical Support
Vyne Dental
Indianapolis, IN
11.2021 - 04.2023
- Deliver an exceptional onboarding and training experience. I proactively achieved 97% first call resolution with an average of 35 calls per day.
- Followed up with customers that have been onboarded and any at-risk clients from a utilization and retention standpoint.
- I also develop trust and rapport with clients driving customer loyalty and satisfaction.
- Remote position.
Member Claims Associate
Collective Healh
Lehi, UT
04.2020 - 11.2021
- Executed the day-to-day operations of a health plan, including processing medical claims, researching and responding to our members' most complicated questions, tracking 97% accuracy and timeliness around core metrics.
- Used Zendesk
- Involved in troubleshooting the many operational challenges that affect member claims.
- Be part of the team that is continually adapting to optimize efficiency and scalability.
- Think critically and strategically to adjudicate medical, dental claims with an average of 160 per day for multiple insurance companies.
- Remote position.
Inside Sales Representative
GoHealth
Lindon, UT
03.2019 - 04.2020
- Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products by phone to customers.
- Helped product offerings, including major medical, Medicare Advantage, Medicare Supplement, prescription drug plans, and other ancillary health products.
- Sold over 160 customers over a 10-week time frame with a 87 % closing rate.
- Guide consumers through the health insurance policy selection and application process and serve as the subject matter expert for health insurance enrollments.
Technical Support Specialist/Quickbooks Online
Sykes INC/Intuit
Provo, UT
07.2014 - 03.2019
- Inbound call center helps customers map their accounts using problem-solving strategies and utilize all Quickbooks tools.
- Maintain 97% issue resolution while managing the emerging product issues.
- Coordinated response time across product management, marketing, and support.
- Managed 15 Quickbooks online employees for 4 years.
Education
Associate's degree - Psychology
Utah Valley University
Orem, UTBachelor of Science - Counseling Psychology
University of Utah
Salt Lake City, UTSkills
- Prism software proficiency
- Client management
- CRM expertise
- Customer service
- Account management
- Claims processing
- Eligibility troubleshooting
- Onboarding assistance
- Healthcare benefits administration
Timeline
Benefit Specialist
Engage PEO
04.2023 - 07.2025
Technical Support
Vyne Dental
11.2021 - 04.2023
Member Claims Associate
Collective Healh
04.2020 - 11.2021
Inside Sales Representative
GoHealth
03.2019 - 04.2020
Technical Support Specialist/Quickbooks Online
Sykes INC/Intuit
07.2014 - 03.2019
Associate's degree - Psychology
Utah Valley University
Bachelor of Science - Counseling Psychology
University of Utah
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