Brian Johnson

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

● Responsible for direct management of 4 Lead Workers, 3 Supervisors

and 3 Managers.

● Planned, coordinated, and directed day-to-day housekeeping and laundry operations for 310-bed acute care facility and provided supervision and training to 185 employees.

● Improved internal organization and overall efficiency through

development of new processes and systems.

● Contributed to increased quality by restructuring work assignments,

retraining staff, and implementing strict standards and controls;evaluated productivity to identify deficiencies and develop corrective
action.

● Reduced supply costs by analyzing purchasing operations and

existing agreements with vendors.

● Prepared facility and instituted new systems, which resulted in

successful JCAHO and state surveys.

• Collaborated with maintenance and housekeeping to achieve complete renovation of two patient rooms per week.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Evaluated employee performance and developed improvement plans.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.

• Responded to customer requests via telephone and email.
• Supported Chief Operating Officer with daily operational functions.
• Drove continuous improvement of processes and systems operation, and improved resident satisfaction by 25% moving from 51% to 76%.
• Directed tenant improvements to meet contractual demands and update building areas.
• Responded to building emergencies and managed repairs.
• Maintained HVAC, temperature control, electrical, and building automation systems.
• Accounted for building usage and organizational needs when planning maintenance activities.
• Investigated problems and determined appropriate remedies.
• Controlled expenses to meet budget requirements.
• Interviewed, hired, and trained qualified maintenance employees.
• Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
• Increased operational efficiency by leading staff development and business planning.

• Supported Chief Operating Officer with daily operational functions.
• Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
• Ordered, distributed, and inventoried supplies.
• Achieved exceptional cleanliness scores and eliminated violations.
• Aligned team with vision, mission, and goals of company at large.
• Protected staff and visitors by upholding health and safety standards.
• Hired, onboarded, trained, and motivated more than 70 personnel.
• Worked directly with nursing and other departments to achieve successful JCAHO survey.

• Achieved departmental patient satisfaction scores by partnering with nursing, foodservice, and SPD departments and through conducting rounds with patients and employees.
• Responded to customer requests via telephone and email.
• Worked directly with facilities department to achieve positive movement in patient satisfaction scores with regards to hospital environment and housekeeper courtesy.
• Supported Chief Operating Officer with daily operational functions.
• Saved $30,000 by researching and implementing chemical-free floor stripping processes along with other fresh new approaches to long-standing problems.
• Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

• Communicated repair needs to maintenance staff.
• Managed team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Placed orders for housekeeping supplies and equipment.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Developed and mentored staff on policies and protocols to foster new program implementation.
• Evaluated employee performance and developed improvement plans.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.