Brian Jones
Queens Village,N.Y.
Summary
- Recent Information Technology and Networking graduate transitioning to customer service roles. Highly motivated and preparing for the Google IT Support Certification. - Strong problem-solving skills and ability to explain technical concepts to non-technical audiences, backed by over 2 years of direct customer service experience. - Excellent communication and interpersonal skills with a successful track record in security roles, ensuring a supportive customer environment.
Overview
17
17
years of professional experience
Work History
Unarmed Security Guard
Metro-One Loss Prevention
02.2022 - 09.2023
- Maintained a secure environment while providing assistance and information to customers
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
Unarmed Security Guard
Securitas Security Services
11.2019 - 02.2022
- Developed skills in conflict resolution and customer interaction through daily security tasks
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Patrolled commercial property and associated parking garage.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Unarmed Security Guard
Maximum Security Services
11.2017 - 06.2019
- Ensured customer safety and supported team in delivering high-quality service
- Completed full building and grounds patrols every half hour to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Driver/Tester
S COM
07.2013 - 01.2015
- Conducted product tests and reported results, cultivating attention to detail
Tool Rental Technician/ Associate
The Home Depot
03.2007 - 09.2010
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Supplied information about rental items to inform customers of tool availability and operation.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Used POS system to compute and receive payments for rentals.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Education
Associate of Applied Science - Information Technology and Networking, Network Systems Administration
DeVry College of New York
New York, NY12.2022
Skills
- Customer Service
- Troubleshooting
- Organizational Skills
- Communication Tools
- Networking
- DHCP
- DNS
- VPN
- PC Maintenance
- Network Printer Troubleshooting
- Windows OS
- Facility security
- Entrance monitoring
Affiliations
IEEE (Institute of Electrical and Electronics Engineers), Member
Projectexperience
- Operating System Linux: Enhanced understanding of everyday business solutions.
- Fundamentals of IT and Networking: Gained foundational knowledge applicable to customer service environments.
- Introduction to Cloud Computing: Developed insights on cloud-based solutions beneficial for remote support scenarios.
Customerserviceskills
- Proficient in identifying and troubleshooting customer issues effectively.
- Experience in providing remote desktop assistance and resolving technical inquiries.
- Strong organizational skills with effective use of communication tools for customer engagement.
Timeline
Unarmed Security Guard
Metro-One Loss Prevention
02.2022 - 09.2023
Unarmed Security Guard
Securitas Security Services
11.2019 - 02.2022
Unarmed Security Guard
Maximum Security Services
11.2017 - 06.2019
Driver/Tester
S COM
07.2013 - 01.2015
Tool Rental Technician/ Associate
The Home Depot
03.2007 - 09.2010
Associate of Applied Science - Information Technology and Networking, Network Systems Administration
DeVry College of New York
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