Summary
Overview
Work History
Education
Skills
Certification
Additional Qualifications
Timeline
Generic

Brian Bradford

Montgomery,AL

Summary

Motivated and skilled IT support and service professional with 5+ years of experience in gaming systems, troubleshooting, and field service operations. Currently excelling as a Field Service Tech II at IGT, demonstrating expertise in systems engineering support, customer service, diagnostics, and network installation. Committed to advancing knowledge through pursuing a Bachelor of Science in Information Assurance with a specialization in Cybersecurity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Service Tech II

IGT
06.2020 - Current
  • Provide first-line diagnostics and support for gaming machines and systems across multiple IGT platforms.
  • Maintain operational continuity and integrity of gaming systems and servers.
  • Interface with customers and senior staff to resolve issues in fast-paced environments.
  • Install, calibrate, and perform preventative maintenance on gaming hardware.
  • Lead technical resolutions on site and escalate complex issues per company standards.
  • Conduct system analysis and adhere to IGT’s compliance and connectivity protocols.
  • Participate in service projects involving new technology deployments and updates.

Slot Tech I

Wind Creek Casino Montgomery
09.2017 - 03.2020
  • Maintained and repaired all electronic gaming devices and infrastructure.
  • Diagnosed hardware and software malfunctions using structured troubleshooting methods.
  • Provided high-quality customer support to gaming staff and casino management.
  • Maintained documentation of all service actions and coordinated with vendor technicians.

Welding Group Leader

DAS North America
06.2012 - 09.2017
  • Led production teams ensuring quality and safety across manufacturing processes.
  • Diagnosed and repaired control systems and mechanical issues.
  • Observed and adjusted machine operations to ensure optimal function and efficiency.

Education

Bachelor of Science - Information Assurance (Cyber Security)

Western Governors University
Salt Lake City, UT
04.2027

Advanced Diploma -

Jefferson Davis High School
Montgomery, AL
05.2002

Skills

  • Microsoft Office Suite Microsoft Windows
  • Troubleshooting & Diagnostics System Analysis
  • Network Fundamentals Gaming System Hardware Customer-Focused Support
  • Conversational Spanish & Tagalog

Certification

  • Coursera Google IT Support Professional Certificate
  • CompTIA A+ Certification
  • CompTIA Net+ (N10-009)
  • Planned Upon Graduation: Security+, Project+, CySA+, PenTest+, Linux Essentials, CCSP, SSCP, and more

Additional Qualifications

  • Ability to troubleshoot in lab and field environments
  • Experienced in customer service under high-pressure environments
  • Must be able to pass background and credit checks
  • Clean driving record, valid passport, and willing to travel internationally
  • Strong analytical, verbal, and written communication skills

Timeline

Field Service Tech II

IGT
06.2020 - Current

Slot Tech I

Wind Creek Casino Montgomery
09.2017 - 03.2020

Welding Group Leader

DAS North America
06.2012 - 09.2017

Bachelor of Science - Information Assurance (Cyber Security)

Western Governors University

Advanced Diploma -

Jefferson Davis High School

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