BRIAN KEITH
Nairobi
Summary
Energetic and customer-focused Sales Assistant with over 4 years of experience in retail sales, merchandising, and brand promotions. Skilled in maximizing sales opportunities through excellent customer service and product knowledge, with a proactive approach to meeting and exceeding targets. Seeking a dynamic role to contribute to an international, growth-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Merchandising Assistant
Salit Centre Mall
09.2022 - 09.2024
- Maximized sales by assisting customers, identifying needs, and offering tailored product recommendations
- Ensured proper shelf presentation by maintaining stock levels, managing inventory, and arranging products according to merchandising standards
- Demonstrated knowledge of product features, advantages, and benefits (F.A.B.), effectively upselling and cross-selling complementary items
- Achieved monthly sales targets, consistently placing within the top 10 of the department's sales team
- Coordinated with other departments to ensure seamless customer experience, enhancing customer satisfaction and loyalty
Brand Promoter
CuraProx, German Products
02.2021 - 07.2023
- Promoted and demonstrated various German consumer products at retail outlets and events, driving customer engagement and product awareness
- Provided detailed product explanations using the F.A.B
- Technique to showcase the advantages and benefits of each product, resulting in increased sales
- Developed strong interpersonal relationships with customers, creating brand loyalty and repeat business
- Tracked and reported on promotional results, offering insights into customer preferences and improving future activations
Sales & Marketing Assistant - Event Tickets
The Nairobi County Gov't
02.2019 - 04.2020
- Provided housekeeping services in a five-star hotel, maintaining rooms, public areas, and guest corridors per Leading Quality Assurance (LQA) standards
- Ensured guest requests were handled promptly, from cleaning rooms to arranging personal belongings, ensuring a personalized guest experience
- Coordinated closely with supervisors, receiving daily assignment sheets and updating the status of cleaned rooms for efficient operations
- Complied with health and safety procedures, ensuring a safe and hygienic environment for both guests and staff
- Maintained a high degree of professionalism and courtesy in all guest interactions, contributing to positive guest feedback
Promoter and Brand Activation Specialist-Mobile Data
Safaricom Kenya
10.2018 - 11.2019
- Promoted Safaricom mobile data services through in-store demonstrations, events, and activations across Nairobi
- Educated customers on mobile data packages, highlighting the benefits and value, leading to increased customer sign-ups
- Worked collaboratively with store teams to ensure product visibility and availability, meeting aggressive sales targets
- Built a rapport with potential customers, identifying their needs and offering customized solutions
Education
Diploma - Sales and Marketing
NIBS College
09.2020
Degree - Criminology
Nairobi University
11.2016
High School Diploma - Kenya Certificate of Secondary Education
Gakawa Secondary School
Nanyuki, Laikipia11.2013
Diploma - Microsoft Offices and Applications
Northwood College
Nanyuki, Laikipia07.2013
Skills
- Sales and Marketing
- Merchandising and Inventory Management
- Product Knowledge (FAB - Features, Advantages, Benefits)
- Customer Service Excellence
- Communication
- Cross-Selling and Upselling Techniques
- Time Management and Multitasking
- Team Collaboration
- Maintaining stock levels
- Microsoft Office
- Pricing and Signage Updates
- Customer Relationship Management
Certification
- Microsoft Office, Present
- First Aid and Safety Awareness, Present
- Driving License, 09/01/19, 09/30/29
- Airside Safety Awareness Training, Present
- Hazards Awareness and Reporting, 05/01/24, 05/31/27
- General Security Awareness Training, 05/01/24, 05/31/26
- Fire Warden, 05/01/24, 05/31/26
- Basic Security Awareness Training, 05/01/24, 05/31/26
- Customer Service Excellence Certification, 02/01/20, Present
Languages
English
Arabic
Swahili
Personal Information
Willing To Relocate: Anywhere
Awards
Best Employee of the Month/Year, 01/01/24
Timeline
Sales and Merchandising Assistant
Salit Centre Mall
09.2022 - 09.2024
Brand Promoter
CuraProx, German Products
02.2021 - 07.2023
Sales & Marketing Assistant - Event Tickets
The Nairobi County Gov't
02.2019 - 04.2020
Promoter and Brand Activation Specialist-Mobile Data
Safaricom Kenya
10.2018 - 11.2019
Degree - Criminology
Nairobi University
High School Diploma - Kenya Certificate of Secondary Education
Gakawa Secondary School
Diploma - Microsoft Offices and Applications
Northwood College
- Microsoft Office, Present
- First Aid and Safety Awareness, Present
- Driving License, 09/01/19, 09/30/29
- Airside Safety Awareness Training, Present
- Hazards Awareness and Reporting, 05/01/24, 05/31/27
- General Security Awareness Training, 05/01/24, 05/31/26
- Fire Warden, 05/01/24, 05/31/26
- Basic Security Awareness Training, 05/01/24, 05/31/26
- Customer Service Excellence Certification, 02/01/20, Present
Diploma - Sales and Marketing
NIBS College
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