Brian Keller

• Provided technical support to customers over the phone and in person.
• Maintained accurate records of service calls, repairs, and parts used.
• Diagnosed problems and determined solutions for various customer issues.
• Performed onsite repair of equipment.
• Conducted preventive maintenance on a variety of machines and systems.
• Inspected equipment for proper operation and safety hazards prior to use.

• Assisted customers with parts selection and ordering.
• Provided technical advice regarding parts and accessories.
• Researched parts availability, pricing and delivery times.
• Verified stock to ensure accuracy of inventory records.
• Maintained cleanliness of the store front area.
• Organized shelves in order to create an efficient working environment.
• Answered incoming phone calls from customers seeking assistance or information about products or services offerer.
• Assisted inside mechanics with repairs when needed.
• Assisted inside mechanics with parts and ordering.

• Developed relationships with customers, providing them with information about the range of services offered by exclusive agents.

Worked in the Cat Rental Department prior to Power Systems- Receive rental orders from sales personal or outside customers and make sure equipment was ready and available and coordinate delivery of equipment. Helped with set up of new equipment. Maintained and repaired compact and heavy equipment and so that equipment could go out to all parties. Worked with electrical and hydraulic systems.

• Diagnosed mechanical problems on a wide variety of equipment using specialized tools and equipment.
• Performed preventive maintenance services.
• Utilized computer diagnostic equipment to troubleshoot electrical issues.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.

• Coordinate rentals and sales orders from outside sales personal and customers
• Entering and maintaining merchandise and rental fleet.