Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Work Availability
Timeline
Generic
Brian Kennedy

Brian Kennedy

Brooklyn,NY

Summary

Qualified in Leadership and Customer Service. Can operate Computer Systems, operating systems, Major and small equipment. Results-driven call center representative. Experienced in handling customer complaints. Seeking a position in a customer resolution department.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server Administrator

We Have Control
Las Vegas, Nevada
01.2001 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.

Cook

Kentucky Fried Chicken
02.2018 - 07.2018
  • Prepping Food and Cooking
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Crew Member

Burger King
10.2017 - 02.2018
  • Maintenance on Units, Stocking and Cleaning
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Call Center Representative

Iconic Results
05.2017 - 06.2017
  • Out Bound Calls To veterans for Home Loan Information
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Breeder

Myself
Las Vegas, Nevada
12.2006 - 04.2011
  • Enhanced the overall gene pool by selecting superior animals for breeding and eliminating those with undesirable traits.
  • Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
  • Provided guidance to new breeders through training sessions or mentorship opportunities, sharing valuable knowledge gained from years of experience in the field.
  • Improved breeding success rates by implementing advanced genetic selection techniques and proper animal nutrition.

Call Center Representative

McGuire Research
01.2003 - 08.2010
  • Out Bound Calls for Political Surveys
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Delivery Driver

Z Italian Pizza
03.2007 - 11.2009
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Call Center Technical Support

ClientLogic
04.2006 - 02.2007
  • In Bound Calls Technical Support for Sony
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
  • Consistently met or exceeded performance metrics, contributing positively to overall department results.
  • Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
  • Proactively identified trends in customer issues, enabling faster resolution times and improved overall performance.
  • Participated in continuous training programs to stay current with the latest industry trends and technological advancements affecting our customers'' needs.
  • Collaborated with team members to ensure consistent, high-quality support for all callers.

Radiology Technologist

UCLA Health
06.1998 - 04.1999
  • Developing X-Ray films and making profiles for new clients and adding new X-Rays for existing clients
  • Streamlined workflow by efficiently managing patient schedules and accommodating urgent cases when needed.
  • Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
  • Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds and skillsets.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Transferred and delivered old files/documents to main warehouse due to record keeping.

Education

Certificate - Computer Science

Santa Monica College
Los Angeles, CA
06.2000

High School Diploma -

Venice High School
Los Angeles
06-1998

Skills

  • Food Service Delivery
  • Fast Food
  • Grill
  • Windows Operating Systems
  • Technical Support
  • Customer service
  • Computer skills
  • Communication skills
  • Automotive service
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Supply Restocking
  • Valid Driver's License
  • Teamwork and Collaboration
  • Time Management
  • Safe Driving
  • Time management skills
  • Clean Driving Record
  • GPS and route planning
  • Picking and Packing
  • Warehouse Safety
  • Clear Communication
  • Warehouse Operations
  • Order picking and processing
  • Order Fulfillment
  • Pallet Jacks
  • Forklift Operation
  • Safety Protocols

Certification

  • HVAC, 10/01/15, Present
  • Environmental Protection Agency Card, 10/01/15, Present
  • Driver's License, 06/01/95, exp in 2044

Personal Information

Authorized To Work: US

Accomplishments

  • Catered local Charity Ball for dozens of prestigious guests, including local politicians and celebrities.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cook

Kentucky Fried Chicken
02.2018 - 07.2018

Crew Member

Burger King
10.2017 - 02.2018

Call Center Representative

Iconic Results
05.2017 - 06.2017

Delivery Driver

Z Italian Pizza
03.2007 - 11.2009

Breeder

Myself
12.2006 - 04.2011

Call Center Technical Support

ClientLogic
04.2006 - 02.2007

Call Center Representative

McGuire Research
01.2003 - 08.2010

Server Administrator

We Have Control
01.2001 - 02.2020

Radiology Technologist

UCLA Health
06.1998 - 04.1999

Certificate - Computer Science

Santa Monica College

High School Diploma -

Venice High School

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Brian Kennedy