Nicholas Courtney
Norfolk,VA
Summary
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
7
7
years of professional experience
Work History
Lead Server
Cinema Cafe
Virginia Beach, VA
11.2021 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Inspected food quality and presentation before serving to ensure optimal guest experience.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Maintained dining room cleanliness and proper set-up, contributing to a welcoming atmosphere.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Collections Representative
Portfolio Recovery Associates llc
Norfolk, Virginia
08.2024 - 06.2025
- Managed customer accounts, ensuring timely debt recovery through effective communication and follow-up.
- Negotiated tailored payment plans based on individual client needs to enhance resolution rates.
- Analyzed customer financial statements to establish appropriate payment plans that aligned with capabilities.
- Resolved customer issues through effective conflict resolution, contributing to performance targets.
- Resolved disputes promptly by addressing client concerns and maintaining open lines of communication.
- Maintained compliance with industry regulations and company policies while managing customer interactions.
- Updated account information in company database to enhance data accuracy and ensure compliance.
- Developed and maintained comprehensive database of customer contact information and payment history for streamlined account management.
Server
KPOT
Norfolk, VA
09.2023 - 07.2024
- Delivered exceptional customer service, fostering guest satisfaction.
- Greeted guests and presented menus to create a welcoming atmosphere.
- Accurately took customer orders in a timely manner.
- Delivered food orders promptly and courteously to enhance service quality.
- Checked food quality before serving to maintain high standards.
- Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes for consistency.
- Monitored dining room for cleanliness and proper setup at all times.
Zipline Guide
Kittatinny rafting
Barryville, NY
05.2020 - 09.2020
- Provided detailed explanation of safety procedures to customers before each tour.
- Fitted customers with zipline harnesses and helmets, ensuring safety and comfort throughout the tour.
- Monitored guests during tours, providing guidance and instruction to enhance their experience and safety.
- Conducted pre-tour briefings for groups to ensure everyone was aware of all safety protocols.
- Maintained a safe environment by monitoring weather conditions and responding appropriately to any changes in the environment or customer behavior.
- Ensured that all participants met the necessary physical requirements for participation in the tour activities.
- Performed daily safety and operational inspections of zipline equipment.
- Communicated effectively with other guides, staff members, management, and customers.
- Delivered exceptional customer service while engaging with diverse guests, fostering a welcoming environment.
Cashier
Tower Of Games
Virginia Beach, VA
10.2019 - 04.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and had sufficient change.
- Resolved customer inquiries regarding store policies and procedures to enhance shopping experience.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area to ensure a welcoming environment for customers.
- Restocked shelves with merchandise to maximize product availability and improve customer satisfaction.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
Packaging Associate
Tower Of Games
Virginia Beach, VA
10.2019 - 04.2020
- Inspected finished products for quality assurance.
- Labeled packages with barcodes, weight, and other information.
- Identified and sorted items for packaging according to product specifications.
- Maintained accurate records of packaged goods in inventory system.
- Collaborated with team members to meet order deadlines.
- Loaded and unloaded materials from trucks or containers.
- Assembled boxes, crates, and pallets with hand tools or automated equipment.
- Operated wrapping machines to package bulk items securely.
- Reported any issues related to product quality or safety concerns promptly.
- Assisted in developing efficient packaging processes for accuracy and speed.
- Utilized a variety of materials such as bubble wrap, foam inserts, air bags. to protect fragile products during shipping.
- Weighed packages on scales to determine postage costs.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2019
Skills
- Food service delivery
- Order management
- Order accuracy
- High-volume service
- Service efficiency
- Beverage preparation
- Quality control
- Safe food handling
- Operational efficiency
- Upselling techniques
- Guest relations
- Customer service excellence
- Client relationship management
Timeline
Collections Representative
Portfolio Recovery Associates llc
08.2024 - 06.2025
Server
KPOT
09.2023 - 07.2024
Lead Server
Cinema Cafe
11.2021 - Current
Zipline Guide
Kittatinny rafting
05.2020 - 09.2020
Cashier
Tower Of Games
10.2019 - 04.2023
Packaging Associate
Tower Of Games
10.2019 - 04.2020
High School Diploma -
Tallwood High School