Elizabeth Lopez
Fresno,CA
Summary
Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Catering Server
Pardinis
Fresno, California
01.2024 - 08.2026
- Delivered beverages to customers efficiently during high-volume service
- Welcomed and assisted customers to enhance their dining experience
- Prepared drink stations and set up tables for seamless event execution
Customer Service Representative
Alorica
Fresno
02.2022 - 12.2023
- Resolved customer inquiries in Alorica call center support environment.
- Managed inbound calls using Alorica customer service scripts.
- Documented customer interactions in Alorica CRM systems.
- Processed account updates for Alorica client service requests.
- Handled billing questions and payment concerns for Alorica customers.
- De-escalated complaints with professional Alorica service communication.
- Guided customers through order status and product information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Worker
Amazon
Fresno, California
06.2020 - 01.2021
- Picked customer orders using handheld scanners in Amazon fulfillment center.
- Sorted packages for correct destinations on Amazon conveyor lines.
- Loaded and unloaded trailers while following safety standards.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packed merchandise with shipping materials and verified order accuracy.
Education
Associate of Science - Business
Fresno City College
Fresno, CA 08.2026 - 10.2026
Desert Hills High School
Gilbert, AZSkills
- Food service delivery
- Food preparation
- Customer service
- Client relations
- Data entry
- Microsoft Excel
- Cash handling
Timeline
Associate of Science - Business
Fresno City College
08.2026 - 10.2026
Catering Server
Pardinis
01.2024 - 08.2026
Customer Service Representative
Alorica
02.2022 - 12.2023
Warehouse Worker
Amazon
06.2020 - 01.2021
Desert Hills High School