Brian Kilgore

• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

• Leveraged data and analytics to make informed decisions and drive business improvements.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.
• Resolved customer complaints in professional and timely manner.

Owned and operated Automotive repair shop and handled all aspects of the business

Worked on machines big and small, from lawn mowers to automobiles to agricultural equipment

• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Inspected equipment to diagnose operational issues.