Summary
Overview
Work History
Skills
Certification
Timeline
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Brian Klotz

Brian Klotz

Petaluma,CA

Summary

Dynamic IT professional with a proven track record in leadership and technical expertise. Excited to transition from IT management to a Solution Engineer role at Salesforce, leveraging strong communication skills and a passion for innovation to drive transformative solutions for clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Manager (Transitioning to Solution Engineer)

Skai
04.2022 - Current
  • Leading a team of IT Support Engineers to ensure top-tier end-user support for 600+ users across multiple regions
  • Demonstrating financial acumen to ensure on-time, on-budget project delivery while maintaining fiscal responsibility
  • Spearheading initiatives such as SOC 2 compliance certification, underscoring commitment to security and regulatory compliance
  • Delivering comprehensive KPI reports to Executive Leadership Team, offering vital insights into IT performance and strategic planning
  • Establishing product procurement and strategic partnerships to optimize cost-effective solutions for the organization

Lead IT Operations Engineer

RH (Restoration Hardware)
11.2019 - 04.2022
  • Managed Service Now queue for Desktop Team, improving SLA times by over 45% and ensuring streamlined workflow
  • Administered company's extensive SaaS stack, including G Suite, Okta, AWS, Salesforce, and more
  • Directed end-to-end process of configuring, deploying, and tracking company hardware, utilizing advanced MDM solutions such as JAMF and Intune

IT Support Engineer

NorCal Cannabis Company
05.2019 - 11.2019
  • Scaled user base from 175 to over 450, spearheading expansion efforts for a fast-growing startup
  • Maintained and supervised network infrastructure across multiple sites using Meraki technology
  • Orchestrated successful G Suite migrations and implemented key solutions such as Okta and Zendesk

Genius

Apple, Inc.
03.2015 - 05.2019
  • Recognized as Mac hardware/software expert, delivering comprehensive solutions to customer needs.
  • Led and mentored team members to achieve store objectives and initiatives.
  • Drove Apple's business and enterprise services, offering personalized and scalable solutions.

Skills

  • Mac OS / Windows / iOS / Android
  • Active Directory / Azure / AWS / Okta
  • G Suite / O365 / Salesforce
  • Jira / Service Now / Fresh Service / Zoom
  • Jamf / Intune / MDM Solutions
  • Cisco / Meraki
  • Excellent communication and collaboration skills

Certification

  • Certified Solutions Architect - Associate (AWS)
  • Apple Certified Macintosh Technician (Apple, Inc.)

Timeline

IT Manager (Transitioning to Solution Engineer)

Skai
04.2022 - Current

Lead IT Operations Engineer

RH (Restoration Hardware)
11.2019 - 04.2022

IT Support Engineer

NorCal Cannabis Company
05.2019 - 11.2019

Genius

Apple, Inc.
03.2015 - 05.2019

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Brian Klotz