Overview
Work History
Timeline
Work Availability
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Brian K. Mays

Oakland,CA

Overview

19
19
years of professional experience

Work History

Operational Excellence Manager Consultant, Strategic Project Special Assignments

United Parcel Service
04.2007 - Current
  • Owned the effort to plan, establish, and optimize operations and teams for two new feeder locations, the $80M, 350employee Lathrop and the $140M, 220-employee Visalia; ownership included hiring key staff, recruiting and onboarding strategy, KPIs, policy and procedures, and ramping to meet enterprise operational standards
  • Led a team of four managers to successfully plan and execute a major workforce improvement project to for the 4k employee Oakland facility; delivered a strategic change plan mapped to clear ROI with incremental gains, cost analysis, and incentives, leading to exceed the 2X+ improvement target within 6 months
  • Called upon for temporary assignment as the 'fixer' leader for underperforming locations, conducting audits to identify weak spots, coaching and mentoring local leadership on process improvement, defining targeted interventions to drive improvements in productivity, safety, communications, and accuracy
  • Served as a facilitator of UPS leadership trainings and workshops for new supervisors with instruction and coaching on cost management, employee engagement and development, operational excellence, and forwarding a cooperative, respectful culture with a spirit of continuous improvement

Manager, Richmond Operations

United Parcel Service
03.2023 - Current
  • Lead feeder operations for mission-critical locations with up $144M/year budget, 20 supervisors, 260 employees, and 160 fleet, responsible for managing up to .5M packages a day for inbound and outbound rail, port, and airport freight
  • Mentor and coach team members to be creative problems solvers, keep their commitments, and proactively bring issues to the table, earning operational improvements of On Time by 30%, Production goal attainment by 40%, and Cost Indices goal attainment by 50%
  • Monitor and manage operational risk related to accident, injury, service failure, and fleet damage; delivering targeted interventions to improve operations including workplace safety trainings, competitions, and engagement events, working with other area leaders to share best practices
  • Own customer success with major accounts including Amazon, Wine Direct, Myers, and Vengo, holding quarterly strategic planning sessions with customer-side GMs to evaluate performance against the customer service index
  • Manage operating budgets by continually adjusting expenses across payroll, field expenditure, training, fuel, health and welfare, workers comp, discretionary spending, and vehicle maintenance
  • Hold weekly management team meetings to review KPIs for Safety, Service Production, Cost, and Scheduling to identify tactical and strategic operational improvements, reinforcing a culture of collaboration, inclusion, operational excellence, and bringing new ideas to the table

Manager, Sacramento Operations

United Parcel Service
01.2015 - 03.2023

Manager, Fresno Operations

United Parcel Service
09.2014 - 01.2015

Chairman, Veterans Business Resource Group, Northern California, UPS

United Parcel Service
01.2016 - Current
  • Established the BRG's mission, charter, and recruiting over 60 members to forward the goal of enriching the lives of veteran UPSers with mentorship and community service
  • Founded the Northern California mentoring program with the goal of mentoring recently discharged front line supervisors; enlisting over 45 mentors to become fully trained with playbooks and coaching skills; helping over 12 supervisors advance to the next level in a highly competitive environment

Council, Diversity, Equity and Inclusion, Northern California, UPS

United Parcel Service
01.2021 - Current
  • Serve on the council to ensure all UPSers receive equitable advancement, meaningful community, and recognition of their needs; working across 12 BRGs to bring the best ideas to the table, have access to meaningful cross-BRG community events, and have trust in UPS commitment to DEI practices

Timeline

Manager, Richmond Operations

United Parcel Service
03.2023 - Current

Council, Diversity, Equity and Inclusion, Northern California, UPS

United Parcel Service
01.2021 - Current

Chairman, Veterans Business Resource Group, Northern California, UPS

United Parcel Service
01.2016 - Current

Manager, Sacramento Operations

United Parcel Service
01.2015 - 03.2023

Manager, Fresno Operations

United Parcel Service
09.2014 - 01.2015

Operational Excellence Manager Consultant, Strategic Project Special Assignments

United Parcel Service
04.2007 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
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sunday
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Brian K. Mays