Summary
Overview
Work History
Education
Skills
Militaryexperience
Professional Sports Photographer
Timeline
Generic

Brian Knight

Lakeland,FL

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Over 25 years’ experience in the P&C industry.

Overview

13
13
years of professional experience

Work History

Non-Injury Auto Adjuster

USAA
01.2023 - Current
  • Selected to participate in the Leadership for All program
  • I’ve had two successful rotations
  • Selected as mentor for new claims associates
  • Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims
  • Negotiates liability for comparative negligence
  • Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload
  • Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Manager of IT

GEICO
01.2015 - 11.2022
  • Oversaw IT department operations and training.
  • Oversaw the implementation of the Two-Step Verification (2SV) project, which resulted in 4,976 users enrolling in 2SV with a success rate of 90.15% within the first three weeks
  • Led the team that delivered a 2SV mobile push message to drive engagement, resulting in over 394,000 policies enrolled as of August 2022
  • Guided the team on a 2SV 'Next Step' card, which was displayed to 8.59 million visitors with a selection rate of 0.5% in the first three weeks
  • Achieved our 2021 Mobile application new business sales goal during the third quarter and exceeded it by more than 12,000 policies
  • Grew our existing Vehicle Care new user enrollments by 159,000 policies and return users by 2.5 million in 2021
  • Partnered with the Metrics team to standardize and automate the weekly Sales status report, saving the company $10,000 per year
  • Maintained a close connection with project personnel to identify and find solutions for problems before they became an impediment
  • Communicated with Senior Managers and Directors to address project dependencies, negotiate, and estimate delivery dates with the stakeholder communities to ensure projects are delivered on time
  • Facilitated daily stand-ups and other Scrum ceremonies for multiple teams and concurrent projects
  • Create, manage and executive on Project Plans during the duration of the Project.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Senior Software Analyst II

GEICO
01.2014 - 01.2015
  • Coordinated the regression testing effort for the integration of Moovweb, which involved 11 analysts and covered all functional areas within the service application.
  • Introduced three ideas to improve the customer experience
  • Administered 159 license accounts for the BrowserStack product for the Sales, Service, MSI, and Claims departments
  • Produced a training document and facilitated training for all 159 users, plus 6 members of management
  • Delivered the Find a Ride/Taxi project, which resulted in 3.3% of Android users and 2.4% of iOS users selecting the Find a Ride card on the Extras view
  • Extended the Find a Ride functionality to the Accident Assistance flow in the Mobile app, which resulted in 9% of iOS users (768) and 8% of Android users (469) navigating to the Find a Ride page after visiting the Accident Assistance Thank You page
  • Maintained quality and on-time technical solutions that aligned with business requirements
  • Monitored and modified software systems to enhance performance and add new features
  • Writing Business Requirement Specifications that successfully delivered necessary changes in a manageable and non-intrusive way.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Senior Software Analyst I

GEICO
01.2012 - 01.2014
  • Successfully constructed 188 new email confirmations in Exact Target over a three-month period, ensuring that all confirmations were compliant with company branding and messaging standards
  • Analyzed 211 customer service emails to identify all data elements that are passed to the email service, creating a data dictionary for the Service/Email teams that uncovered 47 defects with existing documentation and coding
  • Coached two junior analysts on the SDLC life cycle, providing training, delegating assignments, completing peer reviews, and monitoring testing assignments to ensure that they were successfully completing their tasks
  • Three weeks prior to a scheduled release, the team was asked to review a newly introduced defect and prevent an emergency fix in production
  • I researched the issue and recommended a resolution within three days after being assigned to the ticket, which prevented the need for an emergency fix and saved the company time and money
  • Trace the requirements from the discovery cycle through the implementation to ensure that the scope is managed and that the original requirements are delivered.

Education

High School Diploma -

Liberty Union High School
Baltimore, OH
05.1989

Skills

  • Requirement Gathering & Analysis
  • User Acceptance Testing (UAT)
  • Client relationships
  • Negotiation
  • Claims management
  • Agile Methodologies
  • Process Improvement
  • Project Management
  • Planning & Organization
  • Team leadership
  • Systems Analysis
  • User Story creation
  • Task Prioritization
  • Training and Development
  • Technical aptitude
  • Insurance policy knowledge

Militaryexperience

United States Navy, VA Beach, VA, 1989, 1998, Facility Watch Supervisor, 

  • Provide Air Traffic Control service to military and civilian air traffic along the eastern seaboard.
  • Manage operational performance of a 16-member team.
  • Monitor and direct the movement of aircraft on the ground and in the air.
  • Control all ground traffic at airport runways and taxiways.
  • Issue takeoff and landing instructions to pilots.
  • Transfer control of departing flights to other traffic control centers and accept control of arriving flights.
  • Inform pilots about weather, runway closures, and other critical information.
  • Alert airport response staff in the event of an aircraft emergency.

Professional Sports Photographer

I'm currently an active freelance sports photographer for a division of CBS Sports. 

Timeline

Non-Injury Auto Adjuster

USAA
01.2023 - Current

Manager of IT

GEICO
01.2015 - 11.2022

Senior Software Analyst II

GEICO
01.2014 - 01.2015

Senior Software Analyst I

GEICO
01.2012 - 01.2014

High School Diploma -

Liberty Union High School

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Brian Knight