Jonathan Pena
San Antonio,TX
Summary
Personable Auto Claims Adjuster with first-rate risk assessment, mitigation, and policy interpretation skills. Adept at investigating and resolving liability exposures in over 50 states while abiding by each state's requirements. Talented at organizing and prioritizing time-sensitive claims and projects. Ethical Auto Claims Adjuster with excellent customer service skills to handle multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on fair compensation for clients. Strong organizational and communication traits.
Overview
10
10
years of professional experience
Work History
Non-Injury Auto Adjuster
USAA Insurance
san antonio, tx
06.2023 - Current
- Identifies and handles existing and emerging risks that stem from business activities and job role
- Supports workload surges and/or Catastrophe Operations as needed
- Partners and/or directs vendors and internal business partners to facilitate timely claims resolution
- Express sincere empathy for our members
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
Teller
Credit human federal credit union
san antonio, tx
09.2022 - 06.2023
- Precise and effective transaction processing
- Show professionalism and a cheerful disposition to improve the member experience
- Participate assiduously in all initiatives designed to uphold our etiquette principles and foster a friendly atmosphere
- Express sincere empathy for our members.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
ACTIVE-DUTY MILITARY, Hospital Corpsman
UNITED STATES NAVY
MAYPORT, FL
04.2017 - 09.2021
- Organized and scheduled appointments for more than 8 doctors
- Actively monitored over 6000 active-duty military for discrepancies in unit readiness
- Provided excellent customer service to active duty and their families including patient records, Insurance, and education oral care
- Responsible for creating and maintaining a standard of operation for the maintenance of condensed gas tanks being used.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
Warehouse Employee
french ellison truck center
San Antonio, TX
05.2015 - 04.2017
- Performed daily shipping and receiving reports
- Prep orders to be shipped and delivered
- Oversee multiple companies accounts for purchases being made
- Responsible for the organization and quantity of all products held in store to ensure 100% accountability of inventory.
Teller
frost bank
San Antonio, TX
06.2014 - 05.2015
- Process bank transactions accurately and efficiently
- Demonstrate a professional and positive attitude to enhance member experience
- Actively participate in all efforts that support our Greeting Standards and create a welcoming environment.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
BBA - General Studies
American Military University
Charles Town, WV01.2025
Associate of Science - Health Sciences
American Military University
Charles Town, WV10.2023
Skills
- Damage Assessment
- Policy Interpretation
- Auto repair knowledge
- Claim investigation
- Insurance policy knowledge
- Technical knowledge
- Claims Handling
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
Timeline
Non-Injury Auto Adjuster
USAA Insurance
06.2023 - Current
Teller
Credit human federal credit union
09.2022 - 06.2023
ACTIVE-DUTY MILITARY, Hospital Corpsman
UNITED STATES NAVY
04.2017 - 09.2021
Warehouse Employee
french ellison truck center
05.2015 - 04.2017
Teller
frost bank
06.2014 - 05.2015
BBA - General Studies
American Military University
Associate of Science - Health Sciences
American Military University
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