Darron Strader
Mccordsville
Summary
Experienced Sr. Property Adjuster and former US Army Officer with a proven track record in various claims roles within the insurance industry. Demonstrated ability to assess and manage property damage claims for timely and accurate resolutions. Skilled in leveraging military leadership experience to communicate, problem-solve, and collaborate with diverse teams. Committed to delivering exceptional customer service and upholding high standards of professionalism.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sr. Speciality Adjuster
USAA Insurance
03.2022 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Analyzed information gathered by investigation and report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Specialized in Condo, Non-Injury Liability, Earth Quake and Sink Hole claims.
- Wrote estimates using Xactimate estimating software.
- Managed an inventory of between 60 and 90 claims.
Field Claims Adjuster Proximity
State Farm
03.2021 - 03.2022
- Determined coverage by performing policy review.
- Handle medium to large losses up to $100,000.
- Responsible for inspecting wind, fire and water losses.
- Investigated, evaluated and negotiated claims to settlement.
- Establish rapport with customers and delivered quality customer service.
- Completed 2-3 field claims inspections per day.
- Used Xactimate to complete damage estimates
- Work with partner vendors.
Catastrophe Claims Representative Field Fire
State Farm Insurance Company
09.2020 - 03.2021
- Completed 2-3 field inspections per day.
- Investigated and assessed damage to property and prepared property damage estimates.
- Negotiated claims to settlement.
- Utilized Xactimate to generate damage estimates.
- Evaluated insurance policies to determine coverage.
Operations Manager
Sitel International
10.2019 - 09.2020
- Handled 48% of USAA First Notice of Loss Claims.
- Handled 3% of low complexity auto claims.
- Maintained 95% Net Promoter and MSAT Score
- Established positive and effective communication among team and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels for TPA.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques
Operations Manager Environmental Services
Touchpoint Support Services
06.2019 - 10.2020
- Established standards of work for staff of 44 direct reports
- Orient, develop, over saw all supervisory/housekeeping staff
- Planned staffing schedules to ensure adequate services are rendered
- Conducted regular inspections and make recommendations to facility
- Conducted monthly reporting of goals, accomplishments, and future plans
- Provided staff education and continuous training
- Communicated with supporting departments
- Coordinated outside services
- Assisted in hiring process by interviewing, hiring & training new associates
Sr. Field Claims Resolution Specialist-Catastrophe
Liberty Mutual Insurance Company
08.2016 - 03.2019
- Inspected 3-5 claims per day.
- Responsibilities included the inspection and investigation , negotiation and evaluation of commercial and homeowners claims to settlement
- Policy review and determination of coverage
- Additional duties included preparing and completing estimates for dwelling repairs and issuing payments to policy holders, on site
- Reviewed contract terms and negotiated with vendors to resolve disputes
- Valuation of commercial claims and business interruption
- Acted as commercial claims subject matter expert, responding to both internal and external inquiries
- Evaluated structural damages and completed Xactimate estimates
- Worked with vendors, contractors, public adjusters and attorneys to bring claims to conclusion
Litigation Claims Specialist- Call Center
State Farm Insurance Company
02.2015 - 01.2016
- Bodily Injury adjuster supporting a multi-jurisdictional territory consisting of Indiana, Hawaii, Oregon and Wisconsin
- Responsibilities included investigating, and resolving significant bodily injury claims involving litigation and managing the outside counsel relationship
- Investigated and evaluated coverage, established liability and if applicable established a range of settlement
- Reviewed and responded to attorney demands and ensured adequacy of reserves
- Communicated with witnesses, and claimants in order to gather information regarding claims, and referred tasks to auxiliary resources as necessary while provided direction for settling law suits and processed payments, on closed cases
- Negotiated settlements with attorneys, claimants, and co-defendants
- Settled claims within prescribed authority levels, identified suspicious claims and referred to SIU and assisted in ensuring subrogation was pursued
- Field Claims Adjuster, local and on National Catastrophe team
Sr. Field Claims Adjuster Local And Catastrophe
State Farm Insurance Company
08.2003 - 08.2016
- Served as catastrophe claims adjuster and later a regional field adjuster during my tenure at State Farm, Northern VA and IN
- Investigated, evaluated and negotiated claims to settlement
- Conducted field investigations and assessed structural damages
- Met with customers and contractors and evaluated properties for structural damages
- Identified potential exposures and adjusted reserves accordingly
- Negotiated timely settlements and issued payment up to my settlement authority of $80,000
- Reconciled estimates with vendors
- Identified subrogation and recovery opportunities
- Maintained Company issued equipment
Auto Adjuster Bodily Injury/Property Dmg.
State Farm Insurance Company
01.1999 - 07.2003
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred
- Negotiated with claimants and attorneys to settle claims
- Conducted thorough investigations to identify and classify damages for customer claims
- Issued payouts to insureds, claimants and attorneys
- Handled between 10 and 30 calls per day to address customer inquiries and concerns
- Consulted with in-house counsel
Health Care Administrator
United States Army Reserve
06.1996 - 04.2005
- Commissioned Medical Service Corps Officer. CPT.
- Provided guidance on medical and non-medical areas of patient transportation and evacuation.
- Assisted in hospital organization and administration.
- Supervised clinic supply and medical staff training.
- Provided operations maintenance.
- Supervised team of 8 ambulance drivers.
- Developed and updated team goals and achievements throughout training cycle.
Education
M.A. - Adult Education Training And Development
Ball State University
Muncie, IN01.2003
Bachelor of Arts - General Studies
Ball State University
Muncie, IN05.1995
Skills
- Policy Investigations
- Xactimate
- Providing outstanding member service
- Litigation
- Construction knowledge
- Emergency Response
- Legal Proceedings Knowledge
- Deployment
- Policies And Procedures
- Interior Water Damage Background
- Conducting Research
- Valuation Knowledge
- Accident Scene Investigations
Certification
Xactimate Level 2
Civil and Domestic Mediation
Licenses
Adjuster Licenses
AL, AK, AZ, AK, CA, CT, DE, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NH, NM, NV, OR, OK, RI, SC, TX, UT, VT, WA, WV, WY
Timeline
Sr. Speciality Adjuster
USAA Insurance
03.2022 - Current
Field Claims Adjuster Proximity
State Farm
03.2021 - 03.2022
Catastrophe Claims Representative Field Fire
State Farm Insurance Company
09.2020 - 03.2021
Operations Manager
Sitel International
10.2019 - 09.2020
Operations Manager Environmental Services
Touchpoint Support Services
06.2019 - 10.2020
Sr. Field Claims Resolution Specialist-Catastrophe
Liberty Mutual Insurance Company
08.2016 - 03.2019
Litigation Claims Specialist- Call Center
State Farm Insurance Company
02.2015 - 01.2016
Sr. Field Claims Adjuster Local And Catastrophe
State Farm Insurance Company
08.2003 - 08.2016
Auto Adjuster Bodily Injury/Property Dmg.
State Farm Insurance Company
01.1999 - 07.2003
Health Care Administrator
United States Army Reserve
06.1996 - 04.2005
M.A. - Adult Education Training And Development
Ball State University
Bachelor of Arts - General Studies
Ball State University
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