Jennifer Burke
Auburn
Summary
Accomplished Subrogation Adjuster with a proven track record at MAPFRE Insurance, showcasing expertise in claims investigation and settlement negotiation. Renowned for exceptional customer service and caseload management skills, I've significantly enhanced claim processing efficiency and settlement fairness, contributing to increased productivity and reduced financial risk exposure.
Overview
29
29
years of professional experience
Work History
Subrogation Adjuster, Sr
MAPFRE Insurance
01.2004 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
Cashier
Shaw’s Supermarket
05.1996 - 01.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front End Supervisor
Bjs Wholesales Club
05.2017 - 03.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Front End Supervisor
Dicks Sporing Goods
01.2007 - 01.2014
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Paint Dept Associate
Lowes Home Improvment
01.2002 - 01.2004
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
Head Cashier
Lowes Home Improvment
01.2000 - 01.2002
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Worcester State University
Worcester, MA05.2003
Business
Auburn High School
Auburn, MA06.1998
Skills
- Claims investigation
- Policy interpretation
- Insurance regulations
- Damage assessment
- Claims processing
- Sales background
- Caseload management
- Policy investigations
- Settlement negotiation
- Customer service
- Multitasking and organization
- Verbal and written communication
- Conflict resolution
- Workflow management
Timeline
Front End Supervisor
Bjs Wholesales Club
05.2017 - 03.2019
Front End Supervisor
Dicks Sporing Goods
01.2007 - 01.2014
Subrogation Adjuster, Sr
MAPFRE Insurance
01.2004 - Current
Paint Dept Associate
Lowes Home Improvment
01.2002 - 01.2004
Head Cashier
Lowes Home Improvment
01.2000 - 01.2002
Cashier
Shaw’s Supermarket
05.1996 - 01.2000
Bachelor Of Business Administration And Management - Business Administration And Management
Worcester State University
Business
Auburn High School