Brian Knight
Caldwell,ID
Summary
Detail-oriented installation manager with a strong focus on safety compliance and workflow optimization. Proven ability to enhance project efficiency through effective scheduling and team coordination.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Install Manager
TML Service Experts
Boise, ID
05.1996 - 07.2025
- Oversaw installation processes, ensuring adherence to safety protocols and quality standards.
- Coordinated scheduling and resource allocation for installation teams to optimize project timelines.
- Trained and mentored junior staff on best practices in installation techniques and customer service.
- Conducted site assessments to identify potential challenges and develop strategic solutions prior to installation.
- Collaborated with cross-functional teams to align installation projects with customer expectations and company goals.
- Developed process improvements that enhanced operational efficiency and reduced installation timeframes.
- Managed inventory control for tools and materials, ensuring readiness for upcoming installations.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Used hand tools, power drills, multi-meters and watt meters.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Evaluated vendor options based on cost-effectiveness and quality, leading to better overall value in procurement decisions for installation materials.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
- Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
- Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Developed and maintained strong relationships with key industry partners, fostering cooperation on large-scale projects.
- Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
- Reduced installation errors by developing comprehensive training materials and conducting regular training sessions for staff.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Developed and implemented construction plans according to client specifications and expectations.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented systems to improve process efficiency and reduce project duration.
- Obtained building and specialty permits from local jurisdictional agencies.
- Led design and development of residential and commercial buildings.
Education
High School Diploma -
Borah High School
Boise, ID05-1986
Skills
- Health and safety
- Site inspections
- Scheduling coordination
- Workflow optimization
- Installation supervision
- Teamwork
- Hardworking and reliable
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Safety compliance
- Site inspection
- Specification and blueprint interpretation
Accomplishments
- Supervised team of 9 staff members.
Certification
- Licensed HVC Journeyman for 21 Years Licensed Specialty Plumber for 12 Years - [Timeframe]
Languages
English
Full Professional
Timeline
Install Manager
TML Service Experts
05.1996 - 07.2025
High School Diploma -
Borah High School