Brian S. Kowalsky
Canastota,NY
Summary
Support-focused Client Support Representative with expertise in customer service and troubleshooting. Proven ability to manage multiple tasks and resolve client issues efficiently, leading to improved client satisfaction. Strong relationship-building skills foster client loyalty and contribute to streamlined support processes. Career goals include using personal experience to enhance team performance in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Client Support Representative
Ticketsdotcom
Syracuse, New York
01.2018 - Current
- Work with clients to sell tickets in Box Office and Online
- Collaborate closely with multiple groups
- Conduct meetings with clients and offer training/support
- Problem solve using resources available to find best solution for clients
Ticket Services Representative
New York Mets
Flushing, New York
02.2015 - 10.2015
- Sell individual game tickets at box office and over the phone
- Run reports for group ticket shipping
- Perform ticket exchange requests
- Assist with various game day tasks
Intern
The Fischler Report
New York City, New York
09.2014 - 01.2015
- Proofread and edit weekly editions of 'The Fischler Report'
- Conduct interviews with individuals around the NHL and hockey
- Research information for upcoming writing pieces and television segments
- Writing articles based off interviews and research
Stat Coordinator
New York Rumble
Union City, New Jersey
02.2014 - 08.2014
- Keep stats for New York Rumble
- Use Excel spreadsheet to organize stats
- Work with others to ensure numbers are accurate
- Send official stats at conclusion of games to necessary outlets (website, local news, etc.)
Video Coordinator/TV Stats
Columbia University
New York, New York
12.2013 - 03.2014
- Filmed men’s basketball games for streaming purposes
- Helped set up cameras and audio for men’s basketball games
- Worked with incoming TV networks to feed live stats for broadcast
- Helped resolve technical difficulties with broadcast
Sport Management Intern
Cazenovia College
Cazenovia, New York
01.2009 - 05.2009
- Assisted with administrative functions for intercollegiate games, tournaments and intramural sports
- Kept scores and statistics for Women’s Softball team
- Prepared fields for baseball tournaments
- Kept scores and game statistics
- Marketed Breast Cancer Awareness fundraiser sponsored by the Athletic Department; distributed flyers to students, staff, faculty and administration and set up facility for event
Education
Masters of Sport Administration -
Fairleigh Dickinson University
Teaneck, New Jersey05.2015
Bachelor of Professional Studies - Sport Management Specialization
Cazenovia College
Cazenovia, New York05.2009
Skills
- Microsoft Office
- PowerPoint
- Social Media
- Computer skills
- Support oversight
- Client relationship building
- Teamwork and collaboration
Phone
mobile, 315.723.9491
- Personal, bskowalsky@gmail.com
- Business, brian.kowalsky@mlb.com
Timeline
Client Support Representative
Ticketsdotcom
01.2018 - Current
Ticket Services Representative
New York Mets
02.2015 - 10.2015
Intern
The Fischler Report
09.2014 - 01.2015
Stat Coordinator
New York Rumble
02.2014 - 08.2014
Video Coordinator/TV Stats
Columbia University
12.2013 - 03.2014
Sport Management Intern
Cazenovia College
01.2009 - 05.2009
Masters of Sport Administration -
Fairleigh Dickinson University
Bachelor of Professional Studies - Sport Management Specialization
Cazenovia College
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