Brian Ladig
Springfield,MO
Summary
Proven IT Helpdesk Manager with a track record of enhancing team efficiency and improving problem-solving processes at Evangel University. Skilled in team management, effective communication, and interpersonal relationships, demonstrated through seven seasons of training and supervision of diverse teams at Six Flags Entertainment Corp.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Helpdesk Manager
Evangel University
10.2023 - Current
- Recruited, trained, and supported student help desk technicians.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided end-user troubleshooting regarding networks, VPNs, account access and permissions, file transfer and recovery, hardware and software technicalities, among many other subjects of concern.
Operational Supervisor
Six Flags Entertainment Corp
01.2021 - 11.2023
- Trained and supervised a team of up to thirty ride operators and leads.
- Responded to calls regarding downtime, guest complaint, scheduling, training, conflict resolution, policy adherence, among many other concerns.
- Worked closely with the Human Resources, Security, and Grounds departments to achieve company goals.
- Upheld the company mantra: Friendly, Clean, Fast, Safe service.
Ride Operations Lead
Six Flags Entertainment Corp
03.2018 - 01.2021
- Trained new ride operators on safety procedures and ride operations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Ride Operator
Six Flags Entertainment Corp
03.2017 - 12.2018
- Operated rides and attractions according to written policy and guidelines.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to improve customer experience.
Education
Bachelor of Science - Computer Science With Cybersecurity Specialization
Evangel University
Springfield, MO12.2023
Skills
- Team Management
- Computer Science
- Cybersecurity Fundamentals
- Policy Enforcement
- Problem Solving
- Relationship Building
- Effective Communication
- Attention to Detail
Certification
- Studying for the CompTIA Security+ (SY0-701) certification.
Timeline
IT Helpdesk Manager
Evangel University
10.2023 - Current
Operational Supervisor
Six Flags Entertainment Corp
01.2021 - 11.2023
Ride Operations Lead
Six Flags Entertainment Corp
03.2018 - 01.2021
Ride Operator
Six Flags Entertainment Corp
03.2017 - 12.2018
Bachelor of Science - Computer Science With Cybersecurity Specialization
Evangel University
Similar Profiles
Josiah ArnesonJosiah Arneson
Testing Center Student Worker at Evangel UniversityTesting Center Student Worker at Evangel University
Ruth KhadyrkeRuth Khadyrke
Custodian at Evangel UniversityCustodian at Evangel University
Eli StachofskyEli Stachofsky
Tutor at Evangel UniversityTutor at Evangel University
Bonnee PeltonBonnee Pelton
Nursing Assistant at Cox HealthNursing Assistant at Cox Health
Hannah WalkerHannah Walker
4th Grade Teacher at Springfield Public Schools4th Grade Teacher at Springfield Public Schools