Brian Lam

• Delivered individual and group snowboard lessons, improving customer interaction skills.
• Facilitated positive customer experiences through clear instructions and personalized guidance.
• Demonstrated proper techniques for turning, stopping, and jumping on a snowboard.
• Maintained a professional attitude towards students, parents and staff members alike.
• Organized fun competitions among participants according to age groups or skill level.
• Provided feedback to students regarding their performance during lessons.
• Observed individuals' progress and adjusted teaching style accordingly to ensure success.

Developed targeted social media marketing strategy to enhance seasonal attendance.

• Conducted market research and competitor analysis to guide marketing recommendations.
• Presented campaign strategies directly to business owner for feedback and approval.

• Assisted customers with ski equipment rentals, ensuring proper fit and providing expert advice
• Enhanced customer service skills and contributed to creating a welcoming environment for guests
• Supported team members during peak hours by completing tasks quickly and efficiently.
• Organized storage areas for easy access to rental items when needed.
• Answered customer inquiries regarding product features and benefits.
• Maintained records of all rentals including dates rented out and returned.
• Tracked inventory levels by conducting regular audits of available stock.