Brian Lamascus
Area Operations Manager
Mooresville,NC
Summary
Accomplished Area Operations Manager possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners and clients. Recognized for turning around struggling company operations to achieve sustained results.
Overview
37
37
years of professional experience
Work History
Area Business Manager
UPS
Ontario, CA
05.1991 - Current
- Area Operations Manager for 190 UPS drivers and management staff responsible for servicing over 15,000 customers per day.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor procedures to enhance profitability and service.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Integrated innovative ideas to accomplish corporate and individual objectives.
- Kept operations in compliance with federal and state laws, industry regulations and corporate requirements.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Medical Billing Specialist
Friendly Hills Medical Group
La Habra, CA
04.1989 - 05.1991
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Charter Bus Driver
Gold Coast Tours
Whittier, CA
11.1985 - 04.1989
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
Skills
Territory Management
Coaching and mentoring
Strategic planning
Accomplished manager
Timeline
Area Business Manager
UPS
05.1991 - Current
Medical Billing Specialist
Friendly Hills Medical Group
04.1989 - 05.1991
Charter Bus Driver
Gold Coast Tours
11.1985 - 04.1989