Summary
Work History
Education
Skills
Timeline
Generic

Brian Latore

Mansfield,OH

Summary

Hardworking ASE Certified Automotive mechanic with several years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Work History

ASE Certified Technician

Pepboys
Ontario, Ohio
2016 - Current
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Test drove vehicles to determine problems and test repairs.

Customer Service Representative - Outside Yard

Menards
Ontario, Ohio
2014 - 2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Used equipment such as forklift and scissor lift to process excess materials and support recycling efforts.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Communicated with floor managers to determine merchandise placement.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Shipping and Receiving Associate

Stoneridge
Lexington, Ohio
2010 - 2014
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Reviewed order data to verify transactions and shipping dates.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Documented cargo movement such and obtained onward movement data.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.

Combat Engineer

US Army
2003 - 2008
  • Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
  • Prepared teams for combat operations by bringing in and effectively training top talent.
  • Built infrastructure and site plans for base of operation to meet aggressive combat operation tempo and troop movement.
  • Directed logistical training procedures in accordance with military regulations.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
  • Repaired damaged runways, flight lines and airfield infrastructure under combat conditions to rapidly return to flight operations.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
  • Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Dealt with inter-company conflicts to remove obstacles to troop readiness.
  • Worked weekends and long hours in deployed locations to complete taskings.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Reported for duty in event of disaster and other serious incidents involving inmates.
  • Upheld US Army dress and appearance regulations for professional appearance.
  • Operated surveillance radar, communication systems and identification equipment.
  • Attended required training sessions and seminars.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers

Education

High School Diploma -

Lexington High School
Lexington, Ohio
06.2003

Skills

  • ASE Certified
  • Coordination with Service Team
  • Diagnosis and Repair
  • Dealership and Factory Standards
  • Team Communication
  • Load Management
  • Safety Monitoring
  • PPE Usage

Timeline

ASE Certified Technician

Pepboys
2016 - Current

Customer Service Representative - Outside Yard

Menards
2014 - 2016

Shipping and Receiving Associate

Stoneridge
2010 - 2014

Combat Engineer

US Army
2003 - 2008

High School Diploma -

Lexington High School

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Brian Latore