Brian Liptak
Phoenix,AZ
Summary
Customer-focused claims administrator with extensive experience in project support within the insurance industry. Skilled in delivering accurate documentation and identifying trends through thorough analysis. Engages effectively with stakeholders, emphasizing results-oriented communication and proactive service.
Overview
22
22
years of professional experience
Work History
Senior General Adjuster
Farmers Insurance Exchange
01.2006 - 01.2023
- Oversaw investigations, evaluated and created estimates, and negotiated resolutions for property loss claims to ensure fair settlements.
- Delivered insights on multiple policies, including Garage Form, and managed Commercial Auto claims process to enhance claims handling.
- Compile total loss offers and negotiations ensuring fair and accurate settlement and ensure necessary communications and documentation are in place.
- Engage with cross-functional teams to conduct thorough coverage investigations including engagement with all knowledgeable parties to determine appropriate policy interpretation.
- Evaluated and engaged experts, consultants, attorneys, and claims vendors for complex liability investigations.
- Train and mentor fellow employees on best practices to achieve best possible outcomes.
- Commercial Auto
General Claims Adjuster
Progressive Insurance
01.2001 - 01.2006
- Organized documentation and facilitated communication to adjust claims based on policy guidelines.
- Conducted field inspections to assess physical damage and facilitate prompt claim resolutions.
- Facilitated in-person meetings to evaluate injury claims and negotiate early settlements.
- Maintained well documented files and carried out necessary communications to accomplish adjustment of claims in line with policy interpretation.
- Managed personal lines claims processing for clients.
Education
Bachelor of Arts - Rhetoric and Communications
Kent State University
Kent, OhioSkills
- Investigations
- Claims Negotiation
- Coverage Determinations
- Liability
- Policy Administration
- Compliance
- Risk Management
- Research
- Microsoft Office
- Team development
Timeline
Senior General Adjuster
Farmers Insurance Exchange
01.2006 - 01.2023
General Claims Adjuster
Progressive Insurance
01.2001 - 01.2006
Bachelor of Arts - Rhetoric and Communications
Kent State University