Brian Lomb
Rochester
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Employee Advocate (Human Resources)
Wegmans Food Markets
10.2022 - Current
- Delivered friendly service and offered expert support in every interaction.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Distributed employee engagement surveys to identify areas of improvement.
Front End Manager
Wegmans Food Markets
07.2018 - 10.2022
- Oversee Front End operations and develop future leaders
- Manage performance and develop employees; providing the proper tools to be successful
- Manage all aspects of employee relations including hiring, training, retention, employee recognition, and progressive disciplinary action
- Interview, select and hire the best caring, diverse, knowledgeable people
- Ensure procedures are followed, programs are executed to high standards, important information is communicated and expenses are controlled
- Lead by example and create an empowering and safe work environment; maintain and encourage two-way communication
- Look for ways to improve the customer experience and create excitement for events and initiatives
- Utilize multiple platforms to analyze data to improve Front End efficiency
Service Team Leader
Wegmans Food Markets
01.2014 - 07.2018
- Supervise and develop a team of Front End employees
- Manage store operations during morning, evening, and late night hours
- Support Front End Manager in daily responsibilities to ensure Front End is running efficiently
Front End Coordinator
Wegmans Food Markets
11.2012 - 01.2014
- Ensure the Front End operates smoothly
- Provide the tools and resources needed to enable our employees to provide incredible service through our customers entire shopping experience
- Support Service Team Leaders in overseeing a team of cashiers
Automotive Advertising Account Manager
Democrat & Chronicle
01.2012 - 08.2013
- Manage clients’ accounts and ensure proper billing for ads
- Work with clients on what information will be displayed in their ads
- Proof read and check over ads to ensure accuracy
Seafood Customer Service
Wegmans Food Markets
10.2006 - 10.2012
- Providing incredible service through product knowledge in order to educate our customers and get them the freshest products available
- Work with team members to develop their skills and passions
- Create appealing and attention grabbing displays with the highest quality product
Teacher's Aide
Mary Cariola Children's Center
08.2007 - 01.2008
- Educate children with cognitive and physical disabilities
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development
Education
Bachelors Degree - English Literature
St. John Fisher College
Rochester, NY05.2011
Skills
- HR policies and procedures
- Employee relations
- Training and mentoring
- Records management
- Recruitment and hiring
- Onboarding and orientation
- Employee retention
Accomplishments
- Dale Carnegie Leadership Gradate
Certification
- Super Safe Mark (Food Safety Manager)
Timeline
Employee Advocate (Human Resources)
Wegmans Food Markets
10.2022 - Current
Front End Manager
Wegmans Food Markets
07.2018 - 10.2022
Service Team Leader
Wegmans Food Markets
01.2014 - 07.2018
Front End Coordinator
Wegmans Food Markets
11.2012 - 01.2014
Automotive Advertising Account Manager
Democrat & Chronicle
01.2012 - 08.2013
Teacher's Aide
Mary Cariola Children's Center
08.2007 - 01.2008
Seafood Customer Service
Wegmans Food Markets
10.2006 - 10.2012
- Super Safe Mark (Food Safety Manager)
Bachelors Degree - English Literature
St. John Fisher College
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