Brian Lusena
Willow Grove,PA
Summary
Dynamic leader with extensive experience at Waste Management, excelling in route optimization and staff training. Demonstrated success in enhancing customer satisfaction and driving operational effectiveness. Skilled in fostering teamwork and solving complex problems, significantly improving route efficiency. Proven ability to mentor and elevate team performance, embodying commitment to safety and excellence.
Overview
11
11
years of professional experience
Work History
Route Manger
Waste Managment
03.2023 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
Lead Driver
Waste Managment
05.2022 - Current
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
Driver
Waste Managment
05.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- ensuring route efficiency
- Following Dot law
- maintaining proper DVIR and keeping truck up to date
Education
High School Diploma -
Geroge Washington Educational Campus
New York, NY06-2007
Skills
- Route coordination
- Schedule management
- Staff training
- Route optimization
- Teamwork and collaboration
- Problem-solving
Timeline
Route Manger
Waste Managment
03.2023 - Current
Lead Driver
Waste Managment
05.2022 - Current
Driver
Waste Managment
05.2014 - Current
High School Diploma -
Geroge Washington Educational Campus
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