Brian Mabaso
Ryder Logistics
Baltimore
2
years of professional experience
Attentive Customer Service Representative with 4-5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Work History
Warehouse Worker
4 MonthsAssisted with loading and unloading shipments, ensuring accuracy in order fulfillment.
- Consistently lifted materials weighing as much as 80+ pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Crew Member
4 Months- Worked front counter, drive-thru and other areas.
- Adapted quickly to changing demands during peak service hours.
- Maintained cleanliness of dining area and workstations to enhance customer experience.
- Processed transactions accurately and managed cash register operations.
- Delivered exceptional customer service in fast-paced environment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Host/busser
5 Months- Welcomed guests and ensured positive dining experiences through attentive service.
- Managed seating arrangements to optimize flow and minimize wait times.
- Assisted in training new staff on customer service protocols and operational procedures.
- Communicated effectively with kitchen staff to ensure timely food delivery and accuracy.
- Resolved guest inquiries and complaints promptly, fostering a welcoming environment.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Loading and unloading
Warehouse safety
Clear communication
Attention to detail
Problem-solving
Team collaboration
Material handling
Sorting and labeling
Warehouse operations
Order picking
Languages
English
Full Professional
DORS Intake Form
- I am interested in: full time warehouse jobs
- Pre-Employment Transition Services (Pre-ETS) for high school/college students aged 14-21.
- Vocational Rehabilitation Services with a goal of employment.
- Social Security Number: 219-75-2873 Birth Date: 07/16/2006
- Last Name: Mabaso First: Brian Middle:Vusimuzi
- Street Address: 5316 The Alameda
- City: Baltimore State: Maryland Zip Code: 21239
- Phone: 410-622-5839 Home Cell Work Other: N/A
- 2nd Phone: N/A Home Cell Work Other:N/A
- Would you like DORS staff to send information/updates to you by text message Yes No
- If yes, at what phone number? 410-622-5839
- Email Address: mabasobrian11@gmail.com
- What is your primary disability? N/A
- Contacts
- List the people DORS can contact if we are unable to reach you using the information provided above.
- Name: Donna Relationship:Mother
- Phone: 443-882-0622 Email: qvlexy@gmail.com
- Characteristics:
- Gender: Male
- Please identify your race/ethnicity (check all that apply): American Indian or Alaskan Native Asian Black Native Hawaiian or Other Pacific Islander White I do not wish to self-identify (Note: This option is only for individuals who are not enrolled in secondary school.)
- Are you Hispanic or Latino? No
- What is your primary language? English
- Do you need an interpreter, large print, Braille, or other help to work with DORS? No
- If yes, please explain: N/A
- If you are not registered to vote, would you like assistance to apply to register to vote? No
- Note: Voter Registration status will not affect the amount of assistance that you will be provided by this agency.
- If you are a high school/college student aged 14-21 and only interested in receiving Pre-Employment Transition Services (Pre-ETS): Complete and review this page.
- All other applicants: Skip to page 3.
- If You Are Currently in High School:
- What is your 10-digit Maryland State Student I.D.? ___________________________
- Current Grade: ___________________________ School name: ___________________________
- What year will you graduate or exit school? _______ Will you receive Diploma or Certificate?
- Are you receiving education services and support under a:
- 504 Accommodation Plan? Yes No
- Individualized Education Plan (IEP)? Yes No
- I understand that Pre-Employment Transition Services (Pre-ETS) are limited services that DORS can provide to a student with a disability, and that a student with a disability is an individual who:
- 1. Has a disability
- 2. Is at least 14 years old and has not turned 22 years old.
- 3. Is currently attending or considered enrolled in an educational program.
- Educational program: Secondary education, non-traditional or alternative secondary education (including home schooling), post-secondary education programs approved by the Maryland Higher Education Commission, and other recognized educational programs limited to those offered through the juvenile justice system, adult basic education programs (i.e., GED or external diploma programs), and DORS Workforce & Technology Center (WTC) career and technology training programs.
- 4. Has not graduated, completed, exited or withdrawn from their educational program.
- Request for Pre-Employment Transition Services and Notification of Rights
- I am requesting Pre-Employment Transition Services (Pre-ETS), and understand that Pre-ETS are not traditional vocational rehabilitation services.
- I understand that participating in Pre-ETS does not qualify an individual for vocational rehabilitation services as the eligibility criteria is different and applicants for vocational rehabilitation services are subject to DORS Order of Selection and wait list restrictions.
- If I wish to apply for vocational rehabilitation services, I understand that I may do at any time.
- I understand that if I choose to apply for vocational rehabilitation services prior to receiving Pre-ETS that I may be delayed in receiving Pre-ETS.
- Before completing this form, please discuss with your DORS counselor any information you do not understand.
- Signature of Parent or Representative: ___________________________
- (Parent/Guardian consent is required if the applicant is in high school, or is under age 18 or has a legal guardian)
- STOP HERE if you are only interested in Pre-Employment Transition Services.
- To request Vocational Rehabilitation services in order to become employed or keep a job: Complete this page and review page 4.
- Disability Information
- Are you currently under the care of a doctor, psychologist or therapist? No
- Provider Name/Practice: ___________________________ Phone: ___________________________ Fax: ___________________________
- How does your disability make it difficult for you to work, get the job you want, or be independent?
- Do you use or need any assistive device or accommodation to help you function independently? Yes No If yes, please describe: ___________________________
- Do you have difficulty remembering, following instructions and/or staying on task? No
- Do you have difficulty reading or understanding written communication? No
- Do you need assistance with routine activities of daily living (hygiene, meal preparation, chores)? No
- Are you able to tolerate an 8-hour work day without requiring extra rest, adjustments or breaks? No
- Please describe any special needs or work-related concerns you may have (e.g., personal care assistance, child care, transportation, criminal background): ___________________________
- What do you hope to gain from participating in rehabilitation services?
- Other comments, concerns or additional information: ___________________________
- Request for Vocational Rehabilitation Services and Notification of Rights
- I am requesting rehabilitation services and have been given a copy of the Opening Doors to Employment, Informed Choice and Client Assistance Program brochures.
- I understand my rights and responsibilities under this program.
- I understand that giving DORS untrue and/or fraudulent information may result in services not being provided or continued.
- By completing this form I give permission for DORS to verify my Social Security Disability Benefits (SSDI or SSI) recipient status.
- Information Gathering
- The principal purposes served by gathering information requested on the Application and individualized plan of services are to:
- 1. Determine your eligibility for rehabilitation services.
- 2. Plan your services.
- Refusal to provide the requested information will result in DORS finding you not eligible for services.
- You have a right to review, amend or correct the requested information under Maryland Annotated Code, State Government Article, Section 10-611-10-629.
- The requested information is not available for public inspection, unless you give written permission.
- The requested information is routinely shared with other governmental agencies when information is needed for you to obtain benefits or services; for audit, evaluation or research purposes connected with the administration of the rehabilitation program as long as confidentiality is safeguarded; and to obtain payment for services which have been provided when covered by third party resources.
- DORS requests the Social Security Number of applicants for services and uses it only for federal reporting purposes and, as applicable:
- 1. Confirmation of Social Security benefits and presumption of eligibility.
- 2. Financial transactions.
Timeline
Warehouse Worker
Ryder Logistics
01.2026 - 05.2026Read More
Crew Member
McDonald's
08.2025 - 12.2025Read More
Host/busser
Eggspectation
01.2024 - 06.2024Read More
Achievement Academy At Harbor City High School
High School Diploma
Read More