Brian MacDonald
Henderson,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Service Advisor/Manager
ZipZap Auto
06.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Service Manager
Tommy's Las Vegas
03.2021 - 08.2024
- Oversaw scheduling, budgeting, and quality control for service department operations
- Implemented new processes for efficient service delivery, resulting in increased client satisfaction
- Trained and mentored staff on best practices to improve overall performance and productivity
- Managed a team of 12 technicians and service advisors to ensure exceptional customer service.
Service Manager/Technician
Offshore Marine
04.2017 - 03.2021
- Conducted routine maintenance and repairs on marine vessels, ensuring optimal performance
- Applied troubleshooting skills to diagnose and repair complex mechanical issues in marine engines
- Operated and maintained various marine equipment, including propulsion systems and navigational instruments
- Collaborated with team members to complete tasks efficiently and deliver high-quality service.
Owner
Metal Master Custom Powder Coating
07.2009 - 02.2017
- Managed all aspects of business operations, including budgeting, marketing, and customer relations
- Initiated and oversaw expansion projects to increase revenue and market share
- Implemented strategic planning to drive business growth and profitability
- Led a team of employees to achieve goals and exceed customer expectations.
Owner/Manager
B & K Mobile Marine
03.2008 - 01.2016
- Successfully launched and grew a small business from start-up phase to established entity
- Established and maintained strong relationships with clients, vendors, and stakeholders
- Implemented effective business strategies to increase profitability and market share
- Managed a team of employees, providing leadership, training, and support for success.
Service Manager
Rogers Outboard Sales and Service
01.2000 - 04.2008
- 5+ years leading and developing high-performing service teams in fast-paced environments
- Proven track record of improving customer satisfaction and profitability through effective service operations
- Expertise in implementing process improvements and technology solutions to optimize service delivery
- Skilled in training and mentoring staff to deliver exceptional service and meet performance goals.
Boatswains Mate
US Coast Guard
10.1991 - 08.2001
- Managed vessel operations, navigation, and safety procedures with strict adherence to regulations
- Coordinated multi-agency response to emergencies, ensuring safe and efficient outcomes
- Trained in advanced first aid and survival techniques for maritime search and rescue missions
- Expertise in navigation systems and protocols essential for effective search and rescue efforts
- Led boarding operations to enforce maritime laws and regulations
- Conducted investigations and gathered evidence for maritime law violations
- Trained in maritime law enforcement tactics and procedures.
Education
Some College (No Degree) - Business Management
Hesser Community College
Manchester, NHCertified Marine Technician - Marine Maintenance And Ship Repair
Marine Mechanics Institute
Daytona Beach, FL12.1999
Skills
- Strategic business planning
- Policy and Procedure Enforcement
- Shift Scheduling
- Work Planning and Prioritization
- 1G Smog Certification
- Inventory Management
Timeline
Service Advisor/Manager
ZipZap Auto
06.2024 - Current
Service Manager
Tommy's Las Vegas
03.2021 - 08.2024
Service Manager/Technician
Offshore Marine
04.2017 - 03.2021
Owner
Metal Master Custom Powder Coating
07.2009 - 02.2017
Owner/Manager
B & K Mobile Marine
03.2008 - 01.2016
Service Manager
Rogers Outboard Sales and Service
01.2000 - 04.2008
Boatswains Mate
US Coast Guard
10.1991 - 08.2001
Some College (No Degree) - Business Management
Hesser Community College
Certified Marine Technician - Marine Maintenance And Ship Repair
Marine Mechanics Institute
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