Johnathan Johnson
Glen Allen,VA
Summary
Dynamic Service Manager with extensive knowledge of automotive service sales and proven success in leadership roles. Excellent critical thinking with history of long-term client relationships and great salesmanship. Organized and detail-oriented leader.
Overview
17
17
years of professional experience
Work History
Service Advisor
Subaru Of Richmond
04.2022 - Current
- Educated customers regarding regular mileage and time maintenance recommendations.
- Review service history and provided multipoint inspection of vehicle to identify potential recommendation from technician
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Manager
Hart Nissan Of NOVA
10.2020 - 03.2022
- Primary duties include overseeing other members of our service team, developing and implementing service procedures and maintaining customer relationships.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Oversee follow up with customers during and after repairs to verify customer satisfaction.
- Develop problem management and service improvement plans.
Lead Service Advisor
Hart / Sheehy Nissan Of Mechanicsville
03.2009 - 10.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Assist and maintain relationships with clients to perform automotive repairs and maintenance needed.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
Sales Manager
Heritage Chevrolet
01.2007 - 03.2009
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented comprehensive salesperson training program.
Education
J Sargeant Reynolds Community College
Richmond, VA06.2002
High School Diploma -
John Randolph Tucker High School
Richmond, VA06.2000
Skills
- After-sales support
- Strategic business planning
- Documentation and reporting
- Customer Service Management
- Culture Development
- Team Leadership
- Scheduling
- Budgeting
- Sales
- Repair
- Staff Management
- Employee Supervision
- Conflict Resolution
Timeline
Service Advisor
Subaru Of Richmond
04.2022 - Current
Service Manager
Hart Nissan Of NOVA
10.2020 - 03.2022
Lead Service Advisor
Hart / Sheehy Nissan Of Mechanicsville
03.2009 - 10.2020
Sales Manager
Heritage Chevrolet
01.2007 - 03.2009
J Sargeant Reynolds Community College
High School Diploma -
John Randolph Tucker High School
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