Jose Sanchez
Twin Falls,ID
Summary
Poised individual with well-developed skills, which include technical and interpersonal communication skills resulting from career spanning ten years working as Service Advisor for Auto Body company. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
Twin Falls, ID
08.2021 - 03.2024
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Service Advisor
Snake River Auto Body & Paint
Twin Falls, Idaho
02.2014 - 08.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
Education
High School Diploma -
Idaho State University
Pocatello, IDSkills
- Record-Keeping
- Excellent Personal Service Experience
- Customer Service Representation
- Vehicle Inspection
- Vehicle Repairs
- Customer Retention
- Customer Engagement
- Handling Customer Complaints
- Customer Service Background
- Customer Assistance
- Customer Service Training
- Repair Quality Inspections
- Payment Processing
- Billing & Invoicing
- Payment Acceptance
- Customer Service Excellence
- Complaint Resolution
- Customer Relations
- Customer Consultations
- Customer Relationship Management
- Research And Due Diligence
- Attention To Detail
- Price Quoting
- Troubleshooting
- After-Sales Support
- Quality Assurance
- Critical Thinking
- Client Surveys
- Client Services
Affiliations
I enjoy cooking and baking in many styles with my favorite being Italian.
Languages
Spanish
Native/ Bilingual
Certification
- ASE certified Gold Class Technician
Timeline
Service Advisor
Caliber Collision
08.2021 - 03.2024
Service Advisor
Snake River Auto Body & Paint
02.2014 - 08.2021
High School Diploma -
Idaho State University