Stacey Bryant
Bethune,SC
Summary
I have over 32 years experience in the automotive, heavy equipment, and motorcycles industry. My entire career has been either in parts sales, service department or warranty administration. I am a team player and looking for a long term career.
Overview
14
14
years of professional experience
Work History
Service Advisor
Thunder Tower Harley-Davidson
Elgin, SC
03.2024 - 11.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Upsold additional products or services when appropriate.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
James River Equipment
Rock Hill, SC
02.2023 - 02.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Parts Specialist
Oceana Gold
Kershaw, South Carolina
02.2019 - 11.2023
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Processed returns, exchanges, and refunds in a timely manner.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Identified potential problems with defective or damaged parts before they reached customers.
- Responded to inquiries from internal staff members about part specifications or availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
Store Manager
Midlands Auto Supply
Camden, SC
01.2019 - 01.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
Service Advisor
Premier Automotive Group
Rock Hill, SC
11.2010 - 10.2015
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Education
High School Diploma -
Calvary Christian
Darlington, SC06-1990
Skills
- Bill preparation
- Vehicle assessment
- Customer consulting
- Maintenance reporting
- Preventive maintenance coordination
- Merchandise upselling
- Refunds processing
- Multitasking Abilities
- Office equipment proficiency
- Customer service orientation
- Reliability
- Inbound call answering
- Record-keeping
- Stress Tolerance
- Multitasking
- Credit card payment processing
- Professional phone voice
- Service upsells
- Teamwork skills
- Time management abilities
Timeline
Service Advisor
Thunder Tower Harley-Davidson
03.2024 - 11.2024
Service Advisor
James River Equipment
02.2023 - 02.2024
Parts Specialist
Oceana Gold
02.2019 - 11.2023
Store Manager
Midlands Auto Supply
01.2019 - 01.2023
Service Advisor
Premier Automotive Group
11.2010 - 10.2015
High School Diploma -
Calvary Christian