Lorena Rodriguez
La Quinta,CA
Summary
Versatile professional with a talent for quickly adapting to new challenges and environments. Strong skills in communication and prioritization, dedicated to supporting educators through administrative tasks and supplemental instruction. History of exceeding goals and positively impacting team collaboration. Passionate about continuous learning and navigating change effectively.
Overview
12
12
years of professional experience
Work History
Service Advisor
La Quinta Cadillac Chevrolet
La Quinta , CA
06.2013 - Current
- Delivered precise estimates for repair costs, labor times, and parts prices to customers.
- Facilitated appointment scheduling for vehicle service work.
- Handled incoming calls, providing quotes and information about dealership services.
- Inspected vehicles to identify repairs or maintenance needs and advised customers accordingly.
- Resolved customer complaints efficiently while maintaining professionalism.
- Prepared invoices for services rendered and collected payments from customers.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ08-2019
Especial Education
California State University, San Bernardino
San Bernardino, CASkills
- Customer service
- Estimate preparation
- Appointment scheduling
- Vehicle inspection
- Parts ordering
- Communication skills
- Problem solving
- Bill preparation
Languages
Spanish
Native/ Bilingual
Timeline
Service Advisor
La Quinta Cadillac Chevrolet
06.2013 - Current
Bachelor of Science - Criminal Justice
University of Phoenix
Especial Education
California State University, San Bernardino
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