JOSE BURGOS
Providence,RI
Summary
Experienced and results-driven automotive service professional with over 10 years of expertise in dealership operations, customer service, and team coordination. Proven track record of increasing service revenue, optimizing department workflows, and delivering top-tier customer satisfaction. Adept at managing high-volume service appointments, aligning departments for efficiency, and leading with a hands-on, customer-first approach. Ready to step into a leadership role as a Service Manager, bringing a strong foundation in operations, relationship-building, and performance improvement.
Overview
13
13
years of professional experience
Work History
Service Advisor
Tasca Chrysler Dodge Jeep Ram
02.2019 - Current
- Manage 70+ service appointments weekly, overseeing scheduling, estimates, and customer communications.
- Increased service revenue by 18% by identifying upsell opportunities and tailoring solutions to client needs.
- Act as liaison between technicians, parts department, and clients to ensure smooth workflow.
- Maintain accurate records and ensure compliance with warranty and manufacturer policies.
- Train new service advisors and assist in daily workflow management.
- Maintain 98% customer satisfaction rating; ranked in the top 2,000 advisors nationally.
- Provide post-service follow-ups to reinforce satisfaction and encourage repeat business.
Sales Consultant
Tasca Chevrolet
04.2016 - 02.2019
- Consistently sell 18-24 vehicles per month, maintaining top sales performance.
- Delivered a high-quality, personalized customer experience focused on long-term relationships.
- Explained financing options and provided quotes aligned with customer budgets and credit profiles.
- Followed up post-sale to ensure satisfaction and secure referrals and 5-star reviews.
Specimen Collector / Office Coordinator
Occupational Drug Testing
03.2013 - 04.2016
- Oversaw daily operations of the testing site, including scheduling and client communication.
- Collected, labeled, and shipped drug and alcohol test specimens.
- Maintained full compliance with HIPAA and infection control standards.
- Managed digital inventory and ordering of supplies.
Education
Certificate Program - Medical Assisting
The Sawyer School
Providence, RI03.2013
Law Enforcement
Community College of Rhode Island
Warwick, RIHigh School Diploma - undefined
Charles E. Shea High School
Pawtucket, RI06.2010
Skills
- Automotive Service & Operations
- Customer Relationship Management
- Workflow Optimization & Scheduling
- Sales & Revenue Growth
- Fluent in Spanish
- Microsoft Office Suite (Word, Excel, Outlook)
- Conflict Resolution & Communication
- Data Entry & Record Keeping
- Team Collaboration & Training
Languages
Bilingual: English | Spanish
Timeline
Service Advisor
Tasca Chrysler Dodge Jeep Ram
02.2019 - Current
Sales Consultant
Tasca Chevrolet
04.2016 - 02.2019
Specimen Collector / Office Coordinator
Occupational Drug Testing
03.2013 - 04.2016
Law Enforcement
Community College of Rhode Island
High School Diploma - undefined
Charles E. Shea High School
Certificate Program - Medical Assisting
The Sawyer School
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