Brian MacLean
Wesley Chapel
Summary
Experienced Tow Truck Operator with a focus on emergency vehicle recovery and assistance. Demonstrated problem-solving abilities and effective communication skills, enhancing customer satisfaction and service efficiency. Proficient in winch operation and maintenance, adept at navigating unexpected challenges and route adjustments. Established partnerships with roadside assistance programs, businesses, and law enforcement for streamlined operations.
Overview
10
10
years of professional experience
Work History
Tow Truck Operator
Atlas Towing Services
Wesley Chapel
08.2019 - 04.2025
- Conducted pre- and post-trip inspections on trucks and trailers to ensure optimal performance.
- Delivered prompt customer service by addressing requests for assistance efficiently.
- Managed emergencies and route changes with composure and professionalism.
- Collaborated with dispatchers to communicate updates on routes and schedules.
- Provided excellent customer service by responding promptly to requests for assistance.
- Transported damaged or disabled vehicles from accident sites to repair shops or other destinations.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Reported any mechanical issues with the tow truck immediately upon noticing them.
- Cleaned the interior and exterior of the tow truck regularly in order to maintain a professional appearance.
Heavy Truck Driver
Crocketts Towing
Spring Hill
01.2015 - 07.2019
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Northeast Regional Vocational Tech
Wakefield, MA06-1985
TRAA
Skills
- Strong work ethic
- Vehicle recovery and tow truck operation
- Emergency response and load securement
- Organizational skills
- Dispatch communication
Timeline
Tow Truck Operator
Atlas Towing Services
08.2019 - 04.2025
Heavy Truck Driver
Crocketts Towing
01.2015 - 07.2019
High School Diploma -
Northeast Regional Vocational Tech
TRAA
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