Nathaniel Patterson
1013 W Railroad St Fountaintown,IN
Summary
Dynamic Tow Truck Operator with expertise in flatbed operations and a strong work ethic, previously with Garners Towing. Proven track record in enhancing response times and client retention through exceptional customer service and effective route management. Skilled in vehicle recovery and safety management, ensuring compliance and operational efficiency in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Tow Truck Operator
Garners Towing
Fortville, IN
08.2025 - 01.2026
- Trained junior operators on safe driving practices and equipment handling procedures.
- Developed efficient workflows for vehicle retrieval, minimizing downtime and improving response times.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Answered roadside assistance calls for tows and other vehicle support.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
- Contributed to increased revenue by upselling additional services when appropriate, such as storage or repair options for clients'' vehicles.
Tow Truck Operator
Wheelers Towing
Indianapolis, IN
12.2024 - 08.2025
- Operated tow trucks to safely recover vehicles from various locations.
- Assessed vehicle conditions and determined appropriate towing methods for effective recovery.
- Communicated with dispatchers to coordinate timely roadside assistance services.
- Conducted routine maintenance checks on towing equipment to ensure operational safety.
- Provided exceptional customer service during stressful situations, ensuring client satisfaction.
- Implemented safety protocols that enhanced operational efficiency and reduced accident risks.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Recovery Agent
JNB Recovery
Indianapolis, IN
09.2015 - 11.2024
- Conducted skip tracing to locate debtors and assess repayment capabilities.
- Negotiated payment arrangements with clients to facilitate timely recovery of outstanding debts.
- Maintained accurate records of communications and transactions in recovery management system.
- Collaborated with team members to refine collection strategies and improve overall efficiency.
- Ensured compliance with legal regulations and company policies throughout collection activities.
Education
GED -
New Palestine High School
New Palestine, IN01.2017
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Vehicle inspection
- Assisting customers
- Preventive Maintenance
- Winch operation
- Mechanical tools
- Safe driving practices
- Documentation skills
- Route navigation
- Vehicle recovery
- Traffic control
- Flatbed experience
- Managed incidents
- Accident scene management
- Strong work ethic
- Customer service
- Stress tolerance
- Safety management
- Conflict resolution
- Roadside assistance
- Basic vehicle maintenance
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Physical strength
- Relationship building
- Professionalism
Timeline
Tow Truck Operator
Garners Towing
08.2025 - 01.2026
Tow Truck Operator
Wheelers Towing
12.2024 - 08.2025
Recovery Agent
JNB Recovery
09.2015 - 11.2024
GED -
New Palestine High School