Erick Grumm
Pollock Pines,CA
Summary
With a proven track record at Baines Towing & Recovery, I excel in vehicle recovery and customer service, demonstrating exceptional skill in managing accident scenes and ensuring safety. My expertise in mechanical troubleshooting and dedication to minimizing response times highlight my ability to efficiently solve problems and maintain reliability under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Baines Towing & Recovery
05.2023 - Current
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Assisted in inventory management, tracking equipment usage and supplies needed for daily operations in the tow yard facility.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Answered roadside assistance calls for tows and other vehicle support.
Tow Truck Operator
Ac Towing & Transport Services
03.2022 - 05.2023
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Truck Driver
Vanbebber Mechanical Harvesting
03.2021 - 03.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Diploma -
Mendocino High School
Mendocino,ca06.2004
Skills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Assisting customers
- Class A license
- Winch operation
- Mechanical tools
- Heavy equipment operation
- Hydraulic systems
- Vehicle recovery
- Traffic control
- Load securing
- Accident scene management
- Flatbed experience
- Managed incidents
- Customer service
- Organization and planning
- Vehicle maintenance and repair
- Conflict resolution
- Roadside assistance
- Equipment maintenance
- Basic vehicle maintenance
- Accident clearing
- Mechanic shop support
- Customer vehicle loading
- Emergency roadside repairs
- Mechanical recoveries
- Truck weighing
- Mechanical troubleshooting
- Problem-solving
- Reliability
- Decision-making
- Tractor-trailer operation
- Commercial driving
Certification
Heavy CTTA, heavy equipment certificate.
Timeline
Tow Truck Operator
Baines Towing & Recovery
05.2023 - Current
Tow Truck Operator
Ac Towing & Transport Services
03.2022 - 05.2023
Truck Driver
Vanbebber Mechanical Harvesting
03.2021 - 03.2022
Heavy CTTA, heavy equipment certificate.
Diploma -
Mendocino High School
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