Christine Martin
Glen Cove,NY
Summary
Skilled Phlebotomist/Supervisor with experience in a fast paced environment seeking the position of Phlebotomy Supervisor. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Glen Cove Hospital Northwell Health
11.2020 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Logged patient information and recorded results into system using Cerna.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Responded quickly to rapid response, code stroke and code blue emergencies.
- Mitigated hazard potential from patients with communicable diseases and donned and doffed PPE accordingly.
Phlebotomist/Supervisor
Quest Diagnostics
10.2019 - 07.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Identified new areas of scientific research and provided internal training.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Supervised team of 7 phlebotomy technicians.
- Maintained records and logs of work performed and materials and equipment used.
- Interviewed, hired and trained new workers.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
- Scheduled vendor and service companies for various types of operations.
- Created weekly and monthly reports and presentations for management team.
- Resolved issues between employees and customers using company policies.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
Certified Nursing Assistant
Glengariff Healthcare Center
10.2019 - 02.2020
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Obtained client medical history, including medication information, symptoms and allergies
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
Student for Phlebotomist
Access Careers-Hempstead, NY
06.2019 - 08.2019
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Conducted standard tests, such as blood alcohol, blood culture, oral glucose tolerance and blood smears
Student for EKG Technician
Access Careers-Hempstead, NY
06.2019 - 08.2019
- Tracked findings of procedures such as EKGs using manual and automated recording devices
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms
Student for Patient Care Technician
Access Careers-Hempstead, NY
06.2019 - 08.2019
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Provided care for patients based on physical, psychological, educational and safety criteria
- Assisted patients with activities of daily living under guidance of RN
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Documented observations and baseline measurements in medical records
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding
- Maintained, sanitized and cleaned equipment and instruments to meet patient needs
- Transported elderly patients to and from facilities and performed essential ambulatory care
Travel Agent
Travel By Jen
08.2017 - 07.2019
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Collaborated with colleagues to implement best practices across department and exceed team goals
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation
Education
CNA, Phlebotomy and EKG Certification and Patient Care Technician -
Access Careers - Hempstead, NY
Hempstead, NY08.2019
Associate of Science - Biology
Nassau Community College
Garden City, NY05.1994
Skills
- Patient confidentiality
- Infection control and aseptic procedures
- Venipuncture, Capillary Sticks, Hematology
- Measuring vital statistics
- Specimen labeling procedures
- Electronic Medical Record (EMR)
- Time management
- Detail-oriented
- Quality control guidelines
- Sample and specimen collection
- Basic Life Support (BLS)
- Electrocardiogram (EKG)
- Anatomy & Physiology
- Blood Specimen Storage
- HIPAA Compliance
- Venipuncture
- Dependable and Responsible
- Active Listening
- Critical Thinking
- Planning and Coordination
- Policies and procedures
- Improvement initiatives
- Negotiation
Accomplishments
I have graduated at the top of my class in Phlebotomy, EKG and CNA.
Timeline
Phlebotomist
Glen Cove Hospital Northwell Health
11.2020 - Current
Phlebotomist/Supervisor
Quest Diagnostics
10.2019 - 07.2021
Certified Nursing Assistant
Glengariff Healthcare Center
10.2019 - 02.2020
Student for Phlebotomist
Access Careers-Hempstead, NY
06.2019 - 08.2019
Student for EKG Technician
Access Careers-Hempstead, NY
06.2019 - 08.2019
Student for Patient Care Technician
Access Careers-Hempstead, NY
06.2019 - 08.2019
Travel Agent
Travel By Jen
08.2017 - 07.2019
CNA, Phlebotomy and EKG Certification and Patient Care Technician -
Access Careers - Hempstead, NY
Associate of Science - Biology
Nassau Community College
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