BRIAN MARTIN
Daphne,AL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
21
21
years of professional experience
Work History
Insurance Broker
Syndicate Financial Services
12.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Worked closely with other team members to optimize sales strategies and achieve regional goals
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
Insurance Broker
Family First Life Insurance
05.2023 - 12.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed
- Met with prospective customers and business owners in homes, businesses, and other settings
Correctional Officer
Illinois Department Of Corrections
01.2004 - 06.2023
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process
- Enforced rules and regulations to maintain order among inmates
- Responded to emergency situations and de-escalated hostile confrontations
- Conducted security checks of inmates and living areas
- Transported inmates to and from court hearings, medical appointments and other locations
Education
High School Diploma -
Illinois Valley Central
Chillicothe, IL05.1998
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client needs analysis
- Policy writing
- Customer follow-up
- Client Relations
- Conflict resolution skills
- Relationship building and management
- Mentorship
Timeline
Insurance Broker
Syndicate Financial Services
12.2023 - Current
Insurance Broker
Family First Life Insurance
05.2023 - 12.2023
Correctional Officer
Illinois Department Of Corrections
01.2004 - 06.2023
High School Diploma -
Illinois Valley Central
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