Brian Marty
Seattle,WA
Summary
Detailed Client Service Associate known for having great organizational skills, and proudly offering a background in troubleshooting and problem-solving to ensure client expectations will be exceeded. Courteous and cordial with the desire to contribute to team-based environment of cooperative partners. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Associate
Ameriprise Financial Services, LLC
Seattle , WA
2022.06 - Current
- Supported financial advisors in all areas of their practice.
- Prepared client correspondence and coordinated processing of all new business utilizing e-signature and secure site, reaching out to clients by phone for documentation when needed.
- Leveraged Salesforce (CRM) for consistent scheduling of client meetings, efficient follow up, client data recording and many other functions to maintain structure and organization in large practices.
- Consistently monitored the Status Manager tool to ensure all business and client data matters were processed promptly and efficiently.
- Meticulously maintaining client and advisor practice records in a logical, structured Box filing system.
- Processed and submitted business expense reports, following through to approval and reimbursement payment.
- Planned marketing events, coordinating with branch level scheduled opportunities for clients and their prospect friends.
- Ensured that compliance and event expenses were recorded properly following all marketing and client appreciation events.
- Assisted advisors by interviewing clients to record income, expenses, and all relevant financial data.
- Evaluated and discussed clients' financial objectives and risk tolerance levels.
- Analyzed client data with advisors to identify opportunities for increasing opportunities for practice growth.
- Maintained friendly front-line coverage when at the reception desk by greeting and assisting clients, promoting friendly and professional first impressions.
- Utilized Portfolio Management Tool and asset allocation illustration tools to assist advisor in educating clients on portfolio management.
- Received and processed incoming checks for deposit and organized filing.
- Established strong and positive working relationships within organization to contribute to team success.
- Prioritized and organized tasks to efficiently accomplish all client service goals.
- Leveraged Naviplan skills to input and compile data gathered from client data sources.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
Education
Bachelor of Arts - Philosophy And Religious Studies
Cornell College
Mount Vernon, IA1988-05
Skills
- CRM Software
- Interpersonal and Written Communication
- Resourcefulness and Issue Resolution
- Client Relationships
- Strong Interpersonal Skills
- Client Rapport
- Troubleshooting
- File Management
- Account Management
- Follow-Up Skills
- Database Maintenance
- Client Relations
Affiliations
- I'm a fairly skilled amateur photographer always trying to improve my skills.
- My wife and I enjoy riding motorcycle to scenic places in our free time. It ties in well with the photography.
Certification
- Currently studying for the SIE exam. I plan to take the exam in the very near future.
- I plan to take the Series 7 exam by the end of February 2024 to expand my professional knowledge and skills.
- Will study for the Series 66 license exam immediately after passing the Series 7
- I will complete preparation for all insurance exams as needed for my next role.
Languages
Japanese
Limited
References
References available upon request.
Timeline
Client Service Associate
Ameriprise Financial Services, LLC
2022.06 - Current
Bachelor of Arts - Philosophy And Religious Studies
Cornell College
- Currently studying for the SIE exam. I plan to take the exam in the very near future.
- I plan to take the Series 7 exam by the end of February 2024 to expand my professional knowledge and skills.
- Will study for the Series 66 license exam immediately after passing the Series 7
- I will complete preparation for all insurance exams as needed for my next role.
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