Snow Skiing
Open To Work
Brian Matthews
Automotive Management and Service
Austin,USA
Work Preference
Summary
Dynamic automotive professional with a proven track record with Tesla and Lexus, excelling in management and operational efficiency. Expert in technology implementation and employee development, I have successfully enhanced service workflows and customer satisfaction. My strong communication skills and diagnostic expertise drive exceptional results in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Managing Partner
Austin Auto Finishes
Austin, TX
08.2022 - Current
- Co-managed startup of collision repair division with business owner, establishing operational framework and service standards.
- Facilitated financial structuring and client consultations while managing team operations and maintaining facilities.
- Implemented and trained various technology systems (CCC1, OrbisX CRM) resulting in improved operational efficiency.
- Developed employee training programs to enhance technical skills and improve service delivery.
Performance Vehicle Technician
Cobb Tuning
Austin, TX
01.2019 - 01.2023
- Maintained fleet of 30+ vehicles for performance hardware and software research and development.
- Assisted with test fitting and troubleshooting during product development and testing stages.
- Maintained shop tools for proper functioning and availability to support team operations.
Seasonal Operator/Groomer/Snow Maker
Vail Resorts
Keystone, CO
10.2017 - 04.2018
- Groomed and maintained snow surface to ensure optimal conditions for skiers
- Operated equipment and machinery to produce high-quality artificial snow surface
- Updated maintenance logs to track equipment performance and ensure reliability
Service Manager
Lexus of Austin
Austin, TX
01.2016 - 01.2017
- Managed daily operations to deliver exceptional customer service and enhance satisfaction.
- Oversaw service department workflow to streamline processes and improve service delivery.
- Resolved customer complaints promptly to maintain customer trust and loyalty.
Service Manager
Tesla
Austin, TX
10.2012 - 01.2016
- Managed operational aspects of facility and service team to ensure seamless service delivery.
- Secured location, oversaw buildout and expansion to meet growing service demands.
- Recruited, hired, and trained staff to establish a skilled service team.
- Launched Tesla Service Center in the state to enhance customer support.
Master Technician / Diagnostic Specialist
Lexus of Austin
Austin, TX
05.2002 - 10.2012
- Held position of Lexus and ASE Master Certified Technician and Lexus of Austin Team Leader
- Inspect and diagnose service vehicles to address guest concerns
- Provided detailed estimates for parts and labor, enhancing transparency for guests
- Efficiently perform necessary repairs, verifying effective completion and assuring guest satisfaction
- Maintain a consistently high level of production, achieving top tech on many occasions
- Established and maintained extensive guest return/request list through personalized service and referrals
- Supported all departments and colleagues, fostering collaboration and efficiency
- Conduct routine maintenance tasks on vehicles to ensure optimal performance
Education
Associate of Applied Science - Automotive Engineering
Texas State Technical College
Waco, TX05-2022
Skills
- Management and supervision
- Technology implementation
- Automotive repair expertise
- Windows and macOS proficiency
- Microsoft Office applications
- Communication and interpersonal skills
- Customer service and support
- Employee development
- Operational efficiency
- Service writing and documentation
- Collision repair experience
- Product development and leadership
- Attention to detail
Interests
Timeline
Managing Partner
Austin Auto Finishes
08.2022 - Current
Performance Vehicle Technician
Cobb Tuning
01.2019 - 01.2023
Seasonal Operator/Groomer/Snow Maker
Vail Resorts
10.2017 - 04.2018
Service Manager
Lexus of Austin
01.2016 - 01.2017
Service Manager
Tesla
10.2012 - 01.2016
Master Technician / Diagnostic Specialist
Lexus of Austin
05.2002 - 10.2012
Associate of Applied Science - Automotive Engineering
Texas State Technical College