Brian May
New Albany,IN
Summary
Assisted customers in achieving satisfaction through positive interactions. ,Greeted clients from diverse backgrounds to foster a welcoming environment. ,Facilitated wellness introductions and learning opportunities in various languages to enhance customer engagement. ,Resolved customer complaints effectively to improve overall satisfaction. ,Addressed customer needs through attentive service and support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Louisville, KY
12.2025 - 05.2026
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on time timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Bowling Ally Mechanic
Strike and Spare
Clarksville, IN
04.2025 - 12.2025
- Inspected and tested equipment to locate worn and damaged parts.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Disassembled defective parts to make proper repairs.
Shift Manager
Fourteen Foods, Dairy Queen
Floyds Knobs, IN
03.2024 - 07.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cashier
Walmart
New Albany, IN
01.2024 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service standards.
- Ensured accurate cash handling and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
Education
CPR - Security
Atterbury Trade School
Edinburgh, IN04.2025
High School Diploma -
New Albany High School
New Albany, IN03.2022
Skills
- Package scanning
- Delivery logging
- Heavy lifting
- Physical stamina
- GPS and route planning
- Problem-solving
- Security training
- Security patrol
- Security training
- Security reporting
- Security enforcement
- Site security
- Cash-handling procedures
- Management responsibilities
- Crowd control
- Shift management responsibilities
- Cashier responsibilities
- Inventory responsibilities
- De-escalating
Certification
- CPR Training - 2025
- leadership Training - 2025
- security Training - 2025
Timeline
Delivery Driver
Amazon
12.2025 - 05.2026
Bowling Ally Mechanic
Strike and Spare
04.2025 - 12.2025
Shift Manager
Fourteen Foods, Dairy Queen
03.2024 - 07.2025
Cashier
Walmart
01.2024 - 07.2024
CPR - Security
Atterbury Trade School
High School Diploma -
New Albany High School