Brian McCoy
Cleveland,OH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Produce Manager
Daves
Cleveland Heights, OH
05.2025 - Current
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Assisted customers with produce questions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sous Chef
Voodoo Brewery
Cleveland Heights, OH
03.2021 - 09.2025
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
Host/Server/Bartender/Line Cook
Nora Restaurant And Bar
Cleveland, OH
06.2016 - 02.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Host/bartender
Marotta's
Cleveland, OH
06.2014 - 09.2016
- Managed reservation systems, optimizing table turnover and guest flow during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining a positive dining atmosphere.
- Implemented feedback mechanisms to gather guest insights, contributing to service improvements.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree -
Cleveland State University
Cleveland, Ohio, OHHigh School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05-2012
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Active listening
- Empathetic
Timeline
Assistant Produce Manager
Daves
05.2025 - Current
Sous Chef
Voodoo Brewery
03.2021 - 09.2025
Host/Server/Bartender/Line Cook
Nora Restaurant And Bar
06.2016 - 02.2021
Host/bartender
Marotta's
06.2014 - 09.2016
No Degree -
Cleveland State University
High School Diploma -
Cleveland Heights High School