BRIAN MILLER
River Hill Sawmill
STANLEY,Virginia
1
Certification
6
years of professional experience
Experienced Service Manager with Parts Experience. Ford certified in Parts and Service Management. Also Ford Senior Master Technician. Been in Parts and Service for over 35 years.
Work History
Truck Driver
3 Months- Transported sawmill products between yard, mill, and delivery locations between yard, mill, and delivery locations
- Secured lumber loads to prevent shifting during transit
- Inspected truck, trailer, and safety equipment before each route
- Verified delivery paperwork and matched freight against shipment details
Service Manager
5 Years 4 Months- Led service department operations, balancing repair order flow, technician scheduling, and customer satisfaction priorities.
- Reviewed repair orders for accuracy, compliance, and appropriate labor operations before closing.
- Partnered with parts and collision teams to streamline repair coordination and vehicle turnaround.
- Implemented process improvements aligned with manufacturer guidelines, dealership policies, and service department goals.
- Resolved customer complaints in professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
High School Diploma
No Degree - Automotive
Skills
Order efficiency
Inventory proficiency
Product expertise
Product knowledge
Upselling techniques
Problem-solving skills
Customer satisfaction
Clean driving record
Route planning
Punctuality
Attention to detail
Customer satisfaction
Upselling strategies
Safety compliance
Accomplishments
Please see attached file certifications.
Certification
Please see attached files on all certifications.
Timeline
Truck Driver
River Hill Sawmill
07.2026 - CurrentRead More
Service Manager
Harrisonburg Ford
03.2021 - 07.2026Read More
Central High School
High School Diploma
Read More
Triplett Tech
No Degree from Automotive
Read More