Summary
Overview
Work History
Education
Skills
Interests
Timeline
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BRIAN M. MICHALKO

LAKEWOOD,OH

Summary

Consultative sales expert and master communicator focused on constant and never ending improvement.

Overview

21
21
years of professional experience

Work History

Patient Education Consultant

ClearChoice Dental Implant Center
08.2023 - 09.2024
  • Helped change people's lives every day.
  • Partnered with Doctors, GM and Partner PEC on ways to maintain a positive work environment.
  • Uncovered and met patient needs with appropriate solutions.
  • Provided world class experiences to those with deeply rooted dental fears.
  • Established trusting relationships quickly with prospective patients and their support people.
  • Contributed to 3 center openings with Growing Hope during my training period that included Pensacola, Charlotte University and Cleveland -Westlake in December of 2023.
  • Career 32% TCR.
  • 47% and 44% TCR in back to back months in April and May.
  • Member of NexGen Consult Pilot Team.
  • Awarded interoffice “Growth” award in May of 2024
  • Completed daily follow up activities including email, text messages, phone calls and hand written letters in accordance with patient communication preferences.
  • Recorded consultations and provided live feeds to help myself as well as others in training be more effective.
  • Open, positive and mentally flexible while pursuing the best version of myself to represent ClearChoice as the worldwide leader in advanced implant treatment.

Operations Leader (Multi-Unit)

Dentalworks
01.2018 - 04.2023
  • Full P and L responsibility.
  • Built nurturing relationships with clinical leaders and team members for the foundation of our culture.
  • Exemplify Servant Leadership to foster a positive environment and demonstrate high level teamwork to deliver an extraordinary experiences.
  • Ensure all budget and production expectations were exceeded.
  • Present treatment plans, as well as the patient’s financial options
  • Highest team member retention in region.

Patient Care Manager (Multi-Unit)

Heartland Dental
01.2012 - 01.2018
  • Served as a business partner to the supported Doctor, ensuring the office delivered unparalleled experiences and service to patients.
  • Demonstrated constant and never-ending improvement to create an environment where team members become masters of their individual roles
  • Selected, onboarded, trained, coached, and retained world-class team members
  • Implemented operational systems to improve the patient patient experience resulting in higher patient satisfaction rates, team member satisfaction rates and increased productivity.
  • Increased profitability from 19% to a monthly average of 31%,

Regional Manager of Practice Development

TAG
02.2011 - 08.2011
  • Spearheaded process improvements and growth initiatives with full profit and loss responsibility for a group of 5 clinics in Ohio.
  • Continuously evaluated all staff including Doctors and managers as well as support staff and composed action plans and strategies for development opportunity where necessary.
  • Responsible for the interviewing and hiring of all levels of both clinical and support staff including Doctors, Hygienists, Dental Assistants, Office Mangers, Lab Technicians and Patient Service Representatives
  • Increased overall revenue 31%.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.

Operations Manager

TAG
01.2010 - 02.2011
  • Educated patients daily with clear and concise treatment plan presentations, motivating them to begin treatment in order to reach their oral health goals.
  • Maximized case acceptance by focusing on behaviors associated with specific KPI's.
  • Worked with multiple lenders to ensure treatment recommendations were accessible.
  • Increased revenue an average of 37%
  • Promoted to Office Training Manager in November 2010- Trained all new managers.
  • Promoted to Operations Specialist April 2010– Traveled to different locations and identified operational opportunities. Developed and implemented action plans to boost practice performance in these areas.

Patient Care Manager

Allcare Dental Management
01.2008 - 01.2010
  • Full P and L Responsibility
  • Presented 12-15 new patients daily with treatment plans.
  • Developed solid financial plans to fund patient treatment.
  • Increased sales 40%.
  • Led the company by collecting an average of $2176.00 for each new patient seen.

Crew Leader

Personnel Selection Services, Inc.
01.2004 - 08.2007
  • Monitored and distributed Police and Fire Civil Service examinations to over 60 cities in Ohio.
  • Delegated duties to a team of five individuals.
  • Ensured that the integrity of the selection process was not compromised in any way.
  • Served as the primary point of contact with Civil Service Commissions.
  • Communicated results to Civil Service Commissions through concise and unbiased summaries.

Education

Class of 1997 - College Prep

St. Edward High School
Lakewood, OH
05.1997

Some College (No Degree) - Organizational/ Interpersonal Communication

Kent State University
Kent, OH

Skills

  • Interpersonal Communication
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Active Listening
  • Relationship Building

Interests

  • Passionate about self development and the mind- body connection
  • Enjoy pushing myself beyond my limits mentally and physically
  • Comfortable being uncomfortable
  • Learning new ways of doing things
  • Furniture restoration
  • Interior design
  • DIY and Home Improvement
  • Helping others feel good
  • Surfing
  • I like working with my hands and fixing things
  • Photography
  • Team Sports
  • Animal Care
  • Mindfulness Practices
  • Road Trips

Timeline

Patient Education Consultant

ClearChoice Dental Implant Center
08.2023 - 09.2024

Operations Leader (Multi-Unit)

Dentalworks
01.2018 - 04.2023

Patient Care Manager (Multi-Unit)

Heartland Dental
01.2012 - 01.2018

Regional Manager of Practice Development

TAG
02.2011 - 08.2011

Operations Manager

TAG
01.2010 - 02.2011

Patient Care Manager

Allcare Dental Management
01.2008 - 01.2010

Crew Leader

Personnel Selection Services, Inc.
01.2004 - 08.2007

Class of 1997 - College Prep

St. Edward High School

Some College (No Degree) - Organizational/ Interpersonal Communication

Kent State University

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BRIAN M. MICHALKO