Brian Molesevich
Coal Township,PA
Summary
Dynamic IT leader with a proven track record at Riverside Technologies, adept in the ITIL framework and IT service management. Enhanced technical skills and operational excellence have resulted in significant improvements in project delivery times. Known for multitasking abilities and fostering teamwork, championing initiatives that drive quality improvements and increase customer satisfaction.
Overview
21
21
years of professional experience
Work History
IT Manager
Riverside Technologies
05.2019 - Current
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across
- Oversaw Installation, Imaging, Network Moves,Scheduling Services, Warehouse, and Break-Fix Services
- Understood all operations and provided prompt quick responses to our customer when assistance was needed.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Safety Transportation and Installation Manager
ISS Solutions
09.2012 - 05.2019
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Coordinated with customer and suppliers to ensure seamless delivery of materials and equipment for installations.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Prepared detailed project estimates and reports for management review.
- Followed up with customer, ensured team was following set processes and procedures, and meeting timelines
PC Installer/Technician
ISS Solutions
10.2003 - 09.2013
- Pulled orders and followed direction from dispatch scheduler for daily route. Arrived promptly to each site to provide service
- Followed tasks submitted by the customer and Installed and Delivered equipment to designated locations instructed by the customer.
- Removed equipment, and inventoried equipment being returned to our facility.
- Applied positive attitude to ensure customer satisfaction
Education
Data Communications And Networking - Information And Computer Systems
Pennsylvania College of Technology
Williamsport, PASkills
- IT compliance
- ITIL framework
- IT service management
- Multitasking
Certifications
Comptia A+ Certification
ITIL Foundations Certification
Additional Information
Profound in all working environments. Extremely
diligent on getting tasks completed in a timely, efficient manner. Customer or user satisfaction is my number one goal. Strengths are always having a positive attitude, being cooperative and dependable, and ability to understand and learn,
I use and manage my time wisely, and am reliable and dependable. I also have leadership skills to take action if called upon.
Timeline
IT Manager
Riverside Technologies
05.2019 - Current
Safety Transportation and Installation Manager
ISS Solutions
09.2012 - 05.2019
PC Installer/Technician
ISS Solutions
10.2003 - 09.2013
Data Communications And Networking - Information And Computer Systems
Pennsylvania College of Technology
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