Brian Montana
Euless
Summary
Results-driven Dispatcher and Logistics Coordinator with over 10 years of experience in managing transportation operations and driver scheduling. Expertise in coordinating teams to ensure timely deliveries and optimize workflow. Skilled in resolving operational challenges, maintaining accurate records, and enhancing customer communication. Proficient in data entry and utilizing software systems for scheduling and tracking.
Overview
10
10
years of professional experience
Work History
Operations Manager
Pal Serve Dallas
Balch Springs
2025.03 - Current
- Coordinated daily operations for a fleet of 13 drivers and 14 repair technicians, ensuring efficient scheduling, communication, and timely completion of customer requests.
- Managed logistics for 30+ customers throughout the DFW area, overseeing 50+ daily deliveries while maintaining high levels of customer satisfaction.
- Planned and adjusted delivery schedules to maximize efficiency, support drivers, and resolve operational challenges in real time.
- Served as a primary point of communication between customers, drivers, repair teams, and internal departments to ensure smooth daily operations.
- Processed customer delivery requests, equipment switch-outs, and service updates through Excel and company software systems.
- Performed accurate data entry and maintained detailed records to support scheduling, tracking, and operational reporting.
- Monitored daily workflow and prioritized tasks to meet deadlines in a fast-paced transportation environment.
Dispatch Manager
Kamps at Alvarado
Euless
2023.04 - 2025.03
- Manage logistics and driver schedules for timely delivery, ensuring efficiency and reliability.
- Manage to make 50+ deliveries around DFW daily
- Coordinate logistics operations, achieving measurable improvements in delivery punctuality.
- Enhance driver scheduling processes, leading to significant improvements in service delivery.
- Streamline logistics coordination, resulting in notable increases in delivery efficiency.
- Foster strong relationships with drivers, customers, and internal teams. Resolve conflicts and address concerns promptly, maintaining a positive work environment.
- Meticulously manage dispatch records, ensuring accuracy in documentation.
- Monitor real-time traffic conditions to make informed routing decisions.
- Utilized routing software to optimize delivery paths and reduce transit times.
- Managed team performance to ensure high standards in customer service.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Vice President, Operations
Napoleon Transport
Irving
2016.08 - 2023.01
- Managed dispatch operations for 5 trucks across US, optimizing routes and schedules to improve delivery timeliness.
- Utilized Axel and Google Sheets to streamline logistics processes, reducing manual entry and improving data accuracy.
- Managed cross-functional teams to improve workflow processes and communication.
- Developed customized Excel templates for various departmental needs, streamlining data management.
Education
High school diploma -
Keystone
Keystone, PASkills
Logistics
- Strategic Planning
- Budgeting
- Process improvement
- Data analysis
- Route optimization
- Scheduling software
- Inventory control
- Dispatching
- Customer Service
- Relationship Management
- Operation Manager
Accomplishments
- Manage logistics and driver schedules for timely delivery, ensuring efficiency and reliability.
- Optimize delivery routes for improved time management and reduced operational costs.
- Coordinate logistics operations, achieving measurable improvements in delivery punctuality.
- Enhance driver scheduling processes, leading to significant improvements in service delivery.
- Streamline logistics coordination, resulting in notable increases in delivery efficiency.
- Foster strong relationships with drivers, customers, and internal teams. Resolve conflicts and address concerns promptly, maintaining a positive work environment.
- Meticulously manage dispatch records, ensuring accuracy in documentation.
- Monitor real-time traffic conditions to make informed routing decisions.
- Managed dispatch operations for 5 trucks across US, optimizing routes and schedules.
- Utilized Axel and Google Sheets to enhance efficiency and streamline logistics processes.
Languages
- English, Native
- Spanish, Skillful
Personal Information
Title: Dispatcher
Timeline
Operations Manager
Pal Serve Dallas
2025.03 - Current
Dispatch Manager
Kamps at Alvarado
2023.04 - 2025.03
Vice President, Operations
Napoleon Transport
2016.08 - 2023.01
High school diploma -
Keystone