Brian Moore
Summary
Energetic and caring Front Office Specialist known for high productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and document management. Excel at communication, problem-solving, and time management to enhance office operations and patient experience.
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Healthquest Physical Therapy
West Bloomfield
2024.03 - Current
- Greeted patients and facilitated front desk operations, ensuring smooth patient experiences at a busy physical therapy clinic.
- Schedule appointments and coordinate patient flow for efficient service delivery.
- Assisted patients with insurance verification and completed necessary documentation to streamline intake processes.
- Maintain accurate patient records using electronic health record systems.
Senior Associate Media Planner
Carat USA Inc.
Detroit
2021.06 - 2023.09
- Collaborated with agency planning teams to construct multi-channel media flowcharts reflecting client's overall media strategy
- Developed budget scenarios for client presentations to identify cost-effective media spending strategies across channels
- Tracked and managed a portion of the client budget, including broadcast, digital, and print.
- Crafted POVs utilizing vendor information, personal research, and media analyses from investment teams to align with client strategies
- Cadillac Team, Detroit, MI
Education
B.B.A. - Business Administration
Western Michigan University
Kalamazoo, MISkills
- Patient Management
- Appointment Scheduling
- Project Management
- Microsoft Office
- Teamwork
- Interpersonal communication
- Patient Management
References
- Jaquise Brown, Office Manager, HealthQuest Physical Therapy - (313) 899-0428
Timeline
Front Office Specialist
Healthquest Physical Therapy
2024.03 - Current
Senior Associate Media Planner
Carat USA Inc.
2021.06 - 2023.09
B.B.A. - Business Administration
Western Michigan University