Maria Fernanda Penaranda
Montgomery,Texas
Overview
5
5
years of professional experience
Work History
Front Office Specialist
Allergy and ENT Associates
107 Old River Rd Suite D
11.2022 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Scheduled appointments, sent reminders and updated master calendar.
- Determined amounts due and accepted payments.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
- Greeted, registered, and checked in patients.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Provided forms to fill out or update and added latest information computer system.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
Receptionist
Westlake Medical Clinic
Houston
07.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Screener
Harris Health System
Houston
10.2020 - 07.2021
- Complied with all federal, state, and local regulations as well as company rules.
- Maintained accurate reports and records on Subject and Subject.
- Checked equipment during each shift to assess functionality.
- Worked side by side multiple providers to ensure patients had maximum care.
Sales/customer service
Fred Loya Insurance company
Houston
10.2020 - 11.2020
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Documented all work performed on vehicles and added to company system for reference.
- Coordinated between billing department and customers to resolve problems.
Server/to-go server
Pappadeaux restaurant
Houston
06.2019 - 07.2020
Education
Lone Star College
Skills
- Patient Care
- Customer service expertise
- Exceptional communication
- Reception duties
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Patient Relations
- Document Management
- Records Management
- Calendar Management
- Basic accounting
- Clerical Support
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Cash Handling
- Patient Charting
- Administrative Skills
- Scheduling appointments
- Billing and Invoicing
- File Management
- Conflict Management
- Mail handling
- Appointment Setting
- Billing and coding
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
Languages
Spanish
Native or Bilingual
Timeline
Front Office Specialist
Allergy and ENT Associates
11.2022 - Current
Receptionist
Westlake Medical Clinic
07.2021 - 02.2022
Screener
Harris Health System
10.2020 - 07.2021
Sales/customer service
Fred Loya Insurance company
10.2020 - 11.2020
Server/to-go server
Pappadeaux restaurant
06.2019 - 07.2020
Lone Star College