Brian Morrison
Columbus
Summary
Extensive experience at the Ohio Attorney General's Office, excelling in team collaboration and problem-solving. Proven track record in managing support staff and optimizing complaint processes. Strong commitment to public service and consumer protection.
Overview
14
14
years of professional experience
Work History
Director Of Support Staff and Technology Liaison
Ohio Attorney General's Office
08.2020 - Current
- Manage Support Staff personal insuring timely processing of accurate complaint data for the complaint unit and mail communion for the whole Consumer Protection Section.
- Monitor database for new and existing suppliers that show troubling patterns that may require investigation.
- Facilitate communication between association partners to comply with standing MOU's and provide consumers with optimal service.
- Administer retention, deletion, and production of public records to comply with state and federal laws.
- Communicate with consumers involving all aspects of Informal Dispute Resolution process including those escalated to a supervisory level.
Support Staff Unit Coordinator
Ohio Attorney General's Office
04.2014 - 08.2020
- Coordinated complaint management processes to streamline workflow and improve efficiency.
- Maintained complaint database for tracking, reporting and execution of informal dispute.
- Facilitated communication between support, complaint, investigation, and legal staff to enhance collaboration.
Insurance Sales Agent
PMA Insurance Group
01.2012 - 01.2013
- Educated clients on coverage options and benefits, facilitating informed decision-making.
- Traveled the State of Ohio conducting business at private and public entities.
Education
No Degree - Criminal Justice, Humanities
Columbus State Community College
Columbus, OHHigh School Diploma -
Hilliard Davidson High School
Hilliard, OH01-1999
Skills
- Teamwork and collaboration
- Problem-solving
- Customer service expertise
- Industry expertise
- Self motivation
Timeline
Director Of Support Staff and Technology Liaison
Ohio Attorney General's Office
08.2020 - Current
Support Staff Unit Coordinator
Ohio Attorney General's Office
04.2014 - 08.2020
Insurance Sales Agent
PMA Insurance Group
01.2012 - 01.2013
No Degree - Criminal Justice, Humanities
Columbus State Community College
High School Diploma -
Hilliard Davidson High School
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